Patient Coordinator

2 hours, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Partner with Field Sales to execute territory strategies and advance opportunities through the sales pipeline.
  • Manage inbound and outbound patient outreach to support testing adoption, scheduling, and continuity of care.
  • Build consultative, long-term patient relationships that encourage repeat testing and engagement.
  • Nurture patient opportunities from initial contact through testing completion.
  • Collaborate with Sales, Billing, and Customer Support to resolve barriers affecting conversion or timing.
  • Address patients’ logistical, clinical coordination, and service needs.
  • Document interactions, opportunities, and pipeline activity in Salesforce, PowerBI, and other business systems.
  • Analyze territory and pipeline data to prioritize outreach and improve sales performance.
  • Complete sales performance and patient engagement reporting requests.
  • Maintain HIPAA and PHI compliance and complete required training.

Requirements

  • At least 2 years of inside sales experience, preferably in a remote or phone-based environment.
  • At least 2 years of inbound and outbound sales or call center experience with measurable performance goals.
  • Experience managing a territory or book of business and linking daily activity to pipeline outcomes.
  • Experience with CRM systems; Salesforce experience preferred.
  • Background in medical, diagnostic, or biological sciences preferred.
  • Strong relationship-building, consultative selling, objection-handling, and communication skills.
  • Ability to analyze pipeline metrics and use data to prioritize outreach.
  • Proficiency with Microsoft Excel, Google platforms, and business reporting tools.
  • Ability to work independently and collaboratively in a fast-paced remote or hybrid environment.
  • Ability to work with protected health information and complete HIPAA-related training.

Benefits

  • Remote USA position with a stated salary range of $77,200–$85,000.
  • Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and immediate family members, plus fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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