Manager of Data Analysis for Lab Production Support, Extended-Hours Support (ExHS)

4 hours, 48 minutes ago
Full-time
Lead
Data Science and Analytics
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Lead, mentor, and develop an assigned Extended-Hours Support shift team.
  • Set team objectives, monitor operational effectiveness, and conduct performance assessments.
  • Ensure timely and accurate resolution of production data-analysis escalations and tickets.
  • Manage workload, capacity, and ticket SLA tracking systems.
  • Train team members on technologies, procedures, and best practices while enforcing compliance and quality standards.
  • Represent the team in stakeholder meetings and communicate analytical findings as actionable recommendations.
  • Establish stakeholder reporting processes and manage expectations across partner teams.
  • Identify automation, process-improvement, and operational-risk opportunities.
  • Collaborate with DSPE teams to develop and improve production-support solutions.

Requirements

  • Master’s degree in Statistics, Data Science, Computer Science, or a related field.
  • At least 5 years of experience in data analysis, statistical modeling, data engineering, analytics production, or production support.
  • At least 5 years of experience in a highly regulated environment, such as CLIA- or FDA-compliant settings.
  • At least 2 years of team management experience.
  • Knowledge of HIPAA, FDA guidelines, and diagnostic laboratory business processes.
  • Experience managing production escalations, data workflows, and team operations.
  • Proficiency in Python, SQL, statistical techniques, data preparation, cleaning, aggregation, and mining.
  • Working knowledge of Snowflake and version-control systems such as GitHub or GitLab.
  • Understanding of statistical concepts, machine learning applications, healthcare data, clinical terminology, and next-generation sequencing workflows.
  • Strong leadership, communication, documentation, problem-solving, collaboration, attention to detail, and data-integrity skills.

Benefits

  • Remote USA role with a listed pay range of $140,000–$175,000 USD.
  • Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and immediate family members, plus fertility-care benefits.
  • Pregnancy and baby-bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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