Vice President of Franchise Operations

4 hours, 50 minutes ago
Full-time
Executive
Operations
Empower Brands

Empower Brands

Empower Brands provides a comprehensive franchise platform that supports both commercial and residential brands, offering franchisees essential systems, processes, and resources to ensure their success from the initial signing of their franchise agreem...

Professional Services
51-250
Founded 2008

Description

  • Develop and execute the brand’s operational strategy, priorities, initiatives, and measurable outcomes.
  • Provide executive leadership for Operations and establish standards, service models, governance, and accountability across the franchise system.
  • Own franchise performance and business health, improving profitability, unit economics, operational execution, customer satisfaction, engagement, and retention.
  • Partner with the Brand President on revenue, EBITDA, budgeting, resource allocation, and operational performance objectives.
  • Build, lead, recruit, develop, and retain a high-performing Operations organization, including succession planning and leadership mentoring.
  • Collaborate with Franchise Development, Marketing, Finance, Product, Technology, Training, Human Resources, and Shared Services on strategic initiatives.
  • Lead operational improvement, technology adoption, automation, process optimization, scalability, and enterprise transformation initiatives.
  • Ensure compliance with franchise agreements, operating standards, and company policies while managing operational risks and business continuity.
  • Represent Operations in executive planning and promote accountability, innovation, collaboration, continuous learning, and operational excellence.

Requirements

  • Bachelor’s degree in Business, Operations, Management, or a related field, or equivalent experience.
  • 10+ years of progressive leadership experience in franchise operations, multi-unit operations, or executive business leadership.
  • Demonstrated success leading large operational organizations and developing and executing business strategy.
  • Strong financial management experience, including budgeting and P&L accountability.
  • Proven success improving franchisee performance, operational execution, organizational effectiveness, and unit economics.
  • Experience leading organizational change and operational transformation.
  • Strong executive leadership, strategic thinking, financial acumen, analytical ability, communication, and decision-making skills.
  • Ability to influence executive stakeholders and collaborate cross-functionally with strong executive presence.
  • Ability to travel approximately 40–50%.
  • Preferred: franchisor or multi-unit service organization experience, private equity-backed company experience, multi-brand leadership, an MBA or advanced business degree, and enterprise transformation experience.

Benefits

  • Remote work designation (#LI-Remote).
  • Equal opportunity employer committed to diversity and inclusion.
  • Employment decisions based on qualifications, merit, and business needs.
  • Reasonable accommodation may be available for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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