Licensed Healthcare Agent Training Specialist

1 day, 13 hours ago
Full-time
Mid Level
Customer and Technical Support
Nasium Training

Nasium Training

Nasium Training is a healthcare workforce accelerator that develops stackable programs aligned with the needs of leading healthcare employers. They offer clinical instruction, hands-on training, and certification preparation for vital, high-demand role...

Education Services
1-10

Description

  • Onboard new team members and help them learn their job role and company culture.
  • Design and facilitate training curriculum for call center roles using blended learning materials such as presentations, simulations, role-playing, web-based courses, and videos.
  • Assess ongoing training needs with team members and managers across processes, procedures, systems, and regulatory updates.
  • Discuss career-pathing opportunities with managers to align training with departmental growth.
  • Provide regular feedback to directors and managers on individual and team performance.
  • Identify knowledge gaps, measure training outcomes, and collect course survey feedback to improve training quality.
  • Ensure new hires complete mandatory health, safety, and compliance training.
  • Support leadership in addressing and remediating compliance violations.
  • Lead, coach, and develop team members while fostering wellness, recognition, and engagement.
  • Participate in team collaboration, communication, and virtual engagement activities, and perform other duties as assigned.

Requirements

  • 2-40 Health Insurance license required; 2-15 Life Insurance license preferred.
  • Bachelor’s degree plus 3 years of LHA experience.
  • State-specific licensing requirements may apply.
  • Any degree or equivalent experience, especially in education, instructional design, or a related field.
  • Training, instructional design, or related certification preferred.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and Microsoft Teams.
  • Experience or ability in instructional design, professional services/consulting, Adobe Creative Suite, project management, teambuilding, data analysis, and influence.
  • Knowledge of state and federal compliance requirements, regulations, accrediting agency standards, and internal policies.
  • Ability to work from a home office with a quiet workspace, camera access, and a hard-wired high-speed internet connection.
  • Flexibility to work evenings and weekends as needed.

Benefits

  • 401(k) eligibility after 90 days of employment for employees age 18 and older.

Interested in this position?

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