Contracts Associate

3 hours, 53 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mural Health

Mural Health

Mural Health offers a clinical trial participant management platform that prioritizes patient and caregiver experiences to enhance enrollment and retention in trials while alleviating administrative challenges for research sites.

Internet Software & Services
11-50
Founded 2022
$8M raised

Description

  • Own contract revisions and expansions for assigned client accounts from initial outreach through signed execution.
  • Manage the back-and-forth of contract communications, including sending documents, answering questions, incorporating feedback, and moving agreements forward.
  • Track upcoming contract revision and expansion opportunities and maintain a rolling pipeline ahead of deadlines.
  • Manage amendments, scope changes, and expansion agreements with accuracy and organized recordkeeping.
  • Serve as the main point of contact for contract-specific questions and communications.
  • Build trust with client contacts through responsive communication and consistent follow-through.
  • Partner cross-functionally with Customer Success, Finance, Patient Kindness, Sales, and Partnerships to align on contract terms and execution.
  • Escalate blockers quickly and involve the right internal stakeholders when needed.
  • Maintain clean and up-to-date contract records and pipeline data.
  • Identify patterns, risks, and process improvement opportunities across the contract portfolio.

Requirements

  • 2–4 years of experience in renewals, contract operations, customer success, or account management.
  • Experience in a B2B SaaS or healthcare technology company is preferred.
  • Experience owning a contract revision, renewals, or expansion process.
  • Strong attention to detail and a track record of accurate execution.
  • Comfortable and confident in client-facing conversations.
  • Strong project management skills and the ability to manage multiple contracts and deadlines.
  • Clear, professional written and verbal communication skills.
  • Ability to work cross-functionally in a fast-moving environment.
  • Familiarity with CRM tools; Salesforce is a plus.

Benefits

  • Remote work location.
  • Base salary range of $65,000–$80,000.

Interested in this position?

Apply directly on the company website

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