Account Support Analyst

2 hours, 34 minutes ago
Full-time
Mid Level
Customer and Technical Support
Motive

Motive

Motive (ex KeepTruckin) provides AI dashcams, ELD compliance, GPS tracking, and fleet management solutions to over 120,000 businesses in the physical economy, enhancing safety, productivity, and profitability.

Road & Rail
1K-5K
Founded 2011
$567M raised

Description

  • Serve as the primary Order Management contact for Enterprise and Strategic Account Managers and their customers.
  • Manage cable orders, shipment inquiries, replacements, and related customer issues.
  • Own customer RMA requests, including serial-number tracking, replacements, and account-level device reconciliation.
  • Support quoting and CPQ activities, ensuring customer requirements and cable details are accurately captured.
  • Coordinate with Finance, Fulfillment, Customer Support, and other teams to maintain smooth end-to-end order processing.
  • Identify and resolve quote-to-cash issues proactively to prevent delays and improve efficiency.
  • Maintain accurate customer and order records in Salesforce, Zuora, and other systems.
  • Create sales orders, process churn, reconcile accounts, and manage customer lifecycle follow-up as needed.

Requirements

  • 4+ years of prior experience in customer-facing operations or a similar support-focused role.
  • Strong understanding of quote-to-cash processes and customer delivery lifecycles.
  • Excellent verbal and written communication skills for working with internal stakeholders and customers.
  • High attention to detail, organization, and accuracy in high-volume work.
  • Ability to identify root causes and develop effective solutions.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with CRM and related tools, preferably Salesforce; experience with Google Sheets, Zuora, Salesloft, Snowflake, or Retool is relevant.
  • Proactive approach to managing customer lifecycle events and following up on process execution.
  • Ability to maintain clean, accessible data while handling multiple customer requests.
  • Authorization to receive and access products and technologies controlled under U.S. Export Administration Regulations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Sales Operations Manager

Unite Us 251-1K Diversified Consumer Services

Unite Us is seeking a Senior Sales Operations Manager to run and improve revenue operations processes, systems, deal execution, planning, and reporting for its growing health and social services technology organization.

Salesforce
2 hours, 34 minutes ago

AI Go-to-Market Engineer (US)

Flosum 51-250 Internet Software & Services

Flosum is hiring its first AI Go-to-Market Engineer to build and optimize AI systems across the revenue lifecycle, improving pipeline generation, sales productivity, customer retention, and product-led growth while reporting directly to the CEO.

CI/CD Email Marketing JavaScript Python Salesforce
3 hours, 19 minutes ago

Commercial Services Support Admin

Ewing Outdoor Supply 1001-5000 wholesale

The Commercial Services Admin supports Ewing Irrigation’s sales and production operations by managing construction opportunities, coordinating jobs, maintaining project data, and serving customers and internal teams.

3 hours, 19 minutes ago

Deal Desk Specialist (Remote, Contract)

INFUSE 251-1K Professional Services

INFUSE is seeking a detail-oriented Deal Desk Specialist to support campaign planning, market research, analytics, and cross-functional sales operations for its global B2B demand-generation business.

1 day, 1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers