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CRM Manager, Core Banking

5 hours, 38 minutes ago
United Kingdom
Contract
Senior
Email Marketing Manager
Data Science and Analytics
CRM Email Marketing Looker
Apply Now
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised
View All Jobs 23

Description

  • Lead the strategy and planning for Core banking, including opportunity sizing and stakeholder alignment.
  • Execute customer lifecycle CRM journeys across multiple touchpoints.
  • Interpret data insights into actionable opportunities for campaigns and growth.
  • Work across Monzo’s product suite to target the right customer moments with the right products and features.
  • Oversee always-on communications across CRM products.
  • Create and embed processes and ways of working with the wider CRM team and data analysts.
  • Collaborate with team members to deliver campaigns across multiple channels.
  • Monitor campaign performance and ensure campaigns are executed safely.
  • Perform campaign QA before launch as a second pair of eyes.
  • Develop effective segmentation strategies with other CRM Managers.
  • Deliver campaigns using a test-and-learn, data-driven approach.
  • Own existing processes and always-on campaigns and keep documentation up to date.

Requirements

  • 12-month fixed term contract, covering maternity leave.
  • Experience taking a campaign from data signal through scoping, planning, approval, build, test, analysis, and roll-out.
  • Hands-on CRM experience with a proven track record of designing and implementing successful campaigns and automated journeys.
  • Experience using a CRM platform for delivery, ideally Braze.
  • Fintech or financial services experience.
  • Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions.
  • Looker experience is an advantage.
  • Experience working with product teams across different areas and ensuring strategic alignment.
  • Excellent organisational and time management skills with the ability to manage multiple priorities.
  • Ability to prioritise effectively with stakeholders.
  • A collaborative approach focused on delivering the right outcome for the customer.
  • A problem-solving mindset with the ability to resolve issues or suggest alternative approaches.

Benefits

  • Salary of £68,000 to £88,000.
  • Incentive awards tied to performance.
  • Hybrid working from the London office or fully remote within the UK.
  • Flexible working hours.
  • £1,000 learning budget each year for books, training courses, and conferences.
  • MacBook provided for employees.
  • Additional support for home-working setup for fully remote employees.
  • Access to Monzo’s wider benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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