Senior Customer Success Manager

2 hours, 3 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Proactively identify and mitigate risks in complex enterprise accounts by advising on advanced operational strategies and best practices.
  • Conduct comprehensive business reviews for enterprise customers and translate technical health and risk into business outcomes.
  • Partner with senior technical and business leaders to align on objectives and support mutual success plans.
  • Drive account strategy to improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of enterprise customers across different stages of the customer journey and execute value realization strategies.
  • Track progress against key business outcomes and provide informed forecast predictions to senior leadership.
  • Identify expansion opportunities by collaborating with presales teams.
  • Maintain accurate customer data and territory analysis in internal systems.
  • Advocate for customer needs internally and coordinate across Sales, Product, Services, and Support.
  • Support team development by participating in interviews, onboarding, and peer coaching.

Requirements

  • 7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience with a deeply technical, ideally consumption-based, product.
  • 4+ years of experience accountable for customer health and revenue realization for enterprise customers.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes across audiences ranging from developers to C-suite executives.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Experience navigating complex technical environments and global account teams.
  • AI fluency to enhance customer engagement processes, efficiency, and productivity (preferred).

Benefits

  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Supportive and enriching culture focused on employee wellbeing.
  • Accommodations for individuals with disabilities during the application and interview process.
  • Equal opportunities employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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