Identity Security - Sr. Customer Success Manager - SouthEast

1 week, 4 days ago
Full-time
Senior
Cybersecurity
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Serve as the primary point of contact for customers after implementation.
  • Manage the subscription renewal pipeline and monitor customer health to remove barriers to adoption and value realization.
  • Partner with Sales on customer-focused sales orientation and launch engagement activities.
  • Build trusted relationships with customer stakeholders to identify up-sell and cross-sell opportunities.
  • Coordinate meetings between customers and Saviynt cross-functional teams to resolve issues and advance adoption.
  • Ensure post-meeting follow-up, action items, and remediation plans are completed.
  • Monitor product utilization trends and share feedback with internal teams to improve customer support and outcomes.
  • Communicate with implementation partners to improve customer adoption results and partner relationships.
  • Plan and deliver customer education on new features and releases.
  • Act as the voice of the customer and collect feedback to drive continuous improvement, including product improvements.

Requirements

  • Knowledge and experience in Identity and Access Management (IAM) are required.
  • Cybersecurity and/or compliance background is highly valuable.
  • Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Experience translating complex technical environments into business-relevant language and vice versa.
  • Extensive customer success or account management experience with complex software implementations for Fortune 500 or Global 1000 companies.
  • Previous experience in a customer success role within a SaaS organization.
  • Demonstrated ability to manage customer relationships and resolve difficult challenges to achieve positive outcomes.
  • Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Ability and willingness to travel to customer sites as needed, up to 50%.
  • Security and privacy literacy training completion during onboarding and annually thereafter, if required for the role.

Benefits

  • Medical, dental, and vision insurance.
  • Life insurance.
  • 401(k) retirement plan.
  • Unlimited PTO.
  • Sick time.
  • Holiday parties.
  • Daily catered lunches.
  • Employee recognition programs and team socials.
  • Discretionary bonus plan eligibility.
  • Competitive salary of $150,000 - $180,000 a year.

Interested in this position?

Apply directly on the company website

Apply Now

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