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Customer Advocate, Core Products, Office of the CPO

3 weeks ago
United States
Full-time
Lead
Customer Success Manager
Product Management
AWS Azure GCP MongoDB Salesforce Tableau
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MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 48

Description

  • Serve as the primary strategic liaison between the core product organization and MongoDB’s most important customers.
  • Develop and execute a customer advocacy strategy with the CPO and senior product leadership.
  • Build and maintain relationships with executive stakeholders at strategic customer accounts.
  • Drive a structured customer engagement process from discovery through follow-up and action tracking.
  • Partner with Product, Engineering, Sales, and Customer Success to translate customer feedback into product insights and roadmap influence.
  • Lead preparation for and participate in executive customer meetings.
  • Establish technical fluency in MongoDB’s core product portfolio to represent capabilities and limitations credibly.
  • Define and track success measures for the customer engagement motion and analyze outcomes quarterly.
  • Contribute best practices for customer engagement across the organization.
  • Use AI tools and data-driven insights to identify trends, risks, and opportunities across customer interactions.

Requirements

  • 10+ years of work experience, or 8+ years ideally in SaaS product management, consulting, enterprise sales strategy, or customer success leadership.
  • MBA or advanced degree preferred.
  • Strong business judgment with the ability to prioritize effectively in high-ambiguity environments.
  • Experience influencing product direction through customer advocacy, executive engagement, or voice-of-customer programs at scale.
  • Exceptional verbal and written communication skills with executive presence at the C-suite level.
  • Proven ability to drive cross-functional alignment and resolve conflict across Product, Engineering, Sales, Legal, and Customer Success.
  • Experience working in or alongside a product organization with technical fluency in platform capabilities, integrations, and roadmap tradeoffs.
  • Strong learning agility and the ability to quickly adapt to new product domains and customer contexts.
  • Experience using AI tools and analytical platforms such as Tableau and Salesforce, or equivalents, to analyze customer data.
  • Willingness to travel up to 50% of the time for customer and partner meetings.

Benefits

  • Base salary range of $129,000 to $253,000 USD.
  • Equity eligibility.
  • Employee stock purchase program.
  • Flexible paid time off.
  • 20 weeks fully paid gender-neutral parental leave.
  • Fertility and adoption assistance.
  • 401(k) plan.
  • Mental health counseling and transgender-inclusive health insurance coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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