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Customer Success Manager

9 hours, 48 minutes ago
Anywhere
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Mom's Meals

Mom's Meals

Mom's Meals NourishCare delivers high-quality, fresh-made meals tailored for seniors and patients, partnering with health programs to support those managing chronic conditions and disabilities.

Family Services
501-1000
Founded 1996
View All Jobs 3

Description

  • Build and maintain long-term relationships with assigned customers as their primary point of contact.
  • Conduct operational check-ins and business process reviews to understand customer goals, needs, and challenges.
  • Monitor customer health metrics, identify risks and opportunities, and proactively reduce churn.
  • Manage implementation of new and incremental services and transition customers to ongoing support teams.
  • Advise customers on best practices and operational workflows.
  • Own escalated customer concerns, analyze root causes, and coordinate resolution across internal teams.
  • Advocate for customer needs and process improvements internally.
  • Maintain CRM records and track customer success metrics, risks, opportunities, and engagement activity.
  • Prepare customer status updates and executive summaries.
  • Travel occasionally for customer meetings or company events.

Requirements

  • 3+ years of experience in customer success, account management, client services, or a related role.
  • Bachelor’s degree or equivalent experience in Business, Communications, Healthcare Administration, Marketing, or a related field preferred.
  • Strong relationship-building, communication, presentation, and conflict-resolution skills.
  • Strong organizational, project management, problem-solving, and business-process skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with CRM platforms such as Salesforce, HubSpot, or similar systems.
  • Data-driven decision-making ability, strategic thinking, adaptability, and resilience.
  • Experience in healthcare, technology, or service-based industries preferred.
  • Experience supporting enterprise or high-value clients preferred.
  • Knowledge of customer success KPIs, retention strategies, and cross-functional work with sales, operations, and implementation teams preferred.

Benefits

  • Salary range of $102,000–$119,000 plus a 10% bonus.
  • Remote role, with company-paid travel to Ankeny, Iowa for the first 1–3 days of orientation.
  • PTO, holiday pay, and a holiday of choice.
  • 401(k) matching.
  • Health, dental, vision, life, and short-term disability insurance.
  • Maternity and paternity leave.
  • Health savings account and health/dependent-care flexible spending accounts.

Interested in this position?

Apply directly on the company website

Apply Now

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