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Regional Customer Success Manager

9 hours, 16 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
HubSpot Salesforce Social Media Marketing
Apply Now
Open Up Resources

Open Up Resources

Open Up Resources develops high-quality, openly licensed K-12 curricula aimed at providing equitable learning experiences for students, with a focus on fostering access to education through free resources authored by renowned experts.

Diversified Consumer Services
11-50
Founded 2014
$10M raised
View All Jobs 3

Description

  • Proactively manage and grow an assigned base of district accounts.
  • Assess district implementation health, identify barriers, and coordinate support to improve outcomes.
  • Build relationships with curriculum and instructional leaders through in-person visits, virtual check-ins, and timely follow-up.
  • Drive account renewals and expansions from initial conversations through signed agreements.
  • Promote professional development and support services alongside curriculum offerings.
  • Advocate for district needs internally and partner with product, implementation, support, and sales teams to resolve challenges.
  • Maintain expert knowledge of the OUR portfolio, K–12 marketplace, and Open Educational Resources movement.
  • Use calls, demonstrations, presentations, email, and social media to support relationship sales and marketing efforts.
  • Maintain accurate customer, activity, and opportunity records in Salesforce.com.
  • Develop regional and local marketing plans and share account-management best practices with the sales team.

Requirements

  • At least 5 years of experience in K–12 education, curriculum sales, education-technology sales, or related business development.
  • Demonstrated success in Math and/or ELA sales and knowledge of one or both subject areas.
  • Strong negotiation and closing skills, including guiding districts to signed renewals or expansions.
  • Experience building trusted relationships with district and school leadership.
  • Teaching or district-level experience preferred.
  • Passion for advancing equity in K–12 education.
  • Self-directed, persistent approach to territory ownership, account growth, and navigating slow decision processes.
  • Strong organizational, prioritization, time-management, and attention-to-detail skills.
  • Excellent interpersonal, written, oral, and presentation skills.
  • Proficiency with presentation software, HubSpot, and Salesforce.com.
  • Ability to work independently and collaboratively in a remote environment.
  • Willingness to travel up to 30%.

Benefits

  • Base salary of $85,000–$110,000 annually plus commission.
  • Employer-paid healthcare, dental, and vision coverage.
  • 401(k) matching.
  • Monthly work/life integration stipend.
  • Unlimited paid time off.
  • Full-time, exempt, benefited position.
  • Virtual organization with headquarters in the California Bay Area.
  • Inclusive equal-opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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