RemoteLeaf Logo
Log in Sign up

Strategic Customer Success Manager

10 hours, 1 minute ago
Ireland
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
AlertMedia

AlertMedia

AlertMedia: Leading emergency communication provider with fast, reliable solutions for risk identification and workforce protection.

501-1000
Founded 2013
$57M raised
View All Jobs 13

Description

  • Own and execute short- and long-term success strategies for strategic accounts, including stakeholder mapping, success planning, and value realization.
  • Build trusted relationships with strategic-segment customers and senior customer stakeholders.
  • Lead cross-functional account planning and execution with Implementation, Support, Product, Sales, Executive Sponsors, and leadership teams.
  • Represent the voice of the customer in product roadmap, go-to-market, and readiness discussions.
  • Monitor customer health and risk, proactively applying best practices and value propositions to support retention and growth.
  • Conduct business reviews that demonstrate realized value, provide recommendations, and introduce relevant product features.
  • Manage tailored customer touchpoints and respond to customer inquiries thoughtfully and promptly.
  • Consult on data automation options and support configurations for matrixed customer organizations.
  • Document customer communications in Gainsight.

Requirements

  • 5+ years of experience as a Customer Success Manager.
  • 3+ years of experience supporting enterprise customers with $1M+ ARR in a CSM role.
  • Experience managing complex books of business of $6M+ in annual revenue for large global customers.
  • Ability to act as a trusted advisor to senior leaders, navigate ambiguity, and influence without direct authority.
  • Experience driving adoption, retention, and expansion across high-value accounts.
  • Gainsight and Salesforce experience.
  • Strong written, verbal, and listening skills across varied customer profiles.
  • Executive presence and the ability to influence decision-making at all levels.
  • Ability to collaborate with sales, software development, product management, and other cross-functional teams.
  • Must be based in the Republic of Ireland and have the legal right to work in Ireland without current or future sponsorship.

Benefits

  • Competitive base salary.
  • Company-sponsored health and life insurance.
  • Ireland statutory auto-enrolment pension with employer contributions.
  • Discretionary annual performance bonus.
  • 20 days of paid vacation plus Irish public holidays.
  • Remote-first work environment.
  • Statutory leave and company sick leave benefits.
  • Ongoing learning and career development support.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Onit

Customer Success Manager - LegalFiles

Onit 501-1000 IT Services

Onit is seeking a Customer Success Manager to guide State, Local, and Education LegalFiles customers in adopting and maximizing its AI-powered legal operations platform.

United States Full-time Senior Customer Success Manager
$82k-$115k
7 hours, 1 minute ago
Mom's Meals

Customer Success Manager

Mom's Meals 501-1000 Family Services

Mom’s Meals is seeking a remote Customer Success Manager to guide assigned clients throughout the lifecycle, strengthen relationships, improve retention, and help customers maximize value from its home-delivered meal services.

Anywhere Full-time Mid Level Customer Success Manager
$102k-$119k
CRM HubSpot Salesforce
9 hours, 46 minutes ago
Open Up Resources

Regional Customer Success Manager

Open Up Resources 11-50 Diversified Consumer Services

Open Up Resources is seeking a Regional Customer Success Manager to grow and retain K–12 district partnerships by supporting successful curriculum implementation, renewals, and expansions.

United States Full-time Senior Customer Success Manager
$85k-$110k
HubSpot Salesforce Social Media Marketing
10 hours, 1 minute ago
#paid

Senior Client Success Manager - US

#paid 51-200 Media

#paid is seeking a Senior Client Success Manager to lead complex creator marketing programs and grow strategic enterprise brand accounts through high-touch campaign delivery and trusted client partnerships.

United States Full-time Senior Customer Success Manager
$90k-$100k
Digital Marketing Salesforce Social Media Marketing
16 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers