Senior Client Success Manager - US

16 hours, 1 minute ago
Full-time
Senior
Customer and Technical Support
#paid

#paid

#paid operates a creator marketplace that facilitates connections and collaborations between brands and content creators, enabling them to effectively measure and enhance their influencer marketing campaigns while promoting integrity in social media sp...

Media
51-200
Founded 2013
$24M raised

Description

  • Lead end-to-end creator marketing campaigns for strategic enterprise accounts.
  • Run program kickoffs, finalize briefs, build creator rosters, contract creators, and coordinate content schedules and posts.
  • Track campaign performance and lead post-campaign reviews.
  • Build strategic relationships with stakeholders across client organizations.
  • Consult on client processes, pain points, and marketing priorities to align campaign approaches.
  • Partner with Sales to identify and pursue upsell, renewal, and account-expansion opportunities within existing accounts.
  • Own client satisfaction, responsiveness, professionalism, and individual NPS performance.
  • Manage multiple complex programs simultaneously and resolve issues with minimal oversight.
  • Collaborate with Product, Sales, Media, Analytics, and Strategy teams to ensure delivery and resolve feedback.
  • Maintain accurate Salesforce and internal-system records for account health, campaign details, and revenue opportunities.

Requirements

  • At least 5 years of experience in a client-facing role, ideally managing key or enterprise-level accounts.
  • Experience in digital and creator marketing, with strong knowledge of social media platforms.
  • Experience managing creator relationships and executing creator marketing campaigns.
  • Ability to manage multiple complex accounts and programs with strong organization and attention to detail.
  • Confidence communicating with senior client stakeholders, including Influencer Marketing Managers and CMOs.
  • Ability to develop and present data-driven recommendations for client retention and growth.
  • Commercial experience owning revenue retention, upsell quotas, or account-growth targets.
  • Ability to proactively address client concerns and resolve campaign issues while meeting objectives.
  • Flexibility to attend in-person internal or customer meetings as needed.
  • Experience serving enterprise clients in an agency or creator-tech environment (highly preferred).

Benefits

  • Flexible vacation policy.
  • Competitive health, dental, and vision benefits.
  • Team offsites, working hubs, and remote social events.
  • Learning and development budget.
  • RRSP/401K matching programs.
  • Career progression opportunities and autonomy to test new ideas.

Interested in this position?

Apply directly on the company website

Apply Now

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