Senior Client Success Manager - US

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
#paid

#paid

#paid operates a creator marketplace that facilitates connections and collaborations between brands and content creators, enabling them to effectively measure and enhance their influencer marketing campaigns while promoting integrity in social media sp...

Media
51-250
Founded 2013
$24M raised

Description

  • Oversee and execute creator marketing campaigns for enterprise-level strategic accounts.
  • Run program kick-off calls, finalize briefs, build creator rosters, contract creators, schedule content, track performance, and lead post-campaign reviews.
  • Build and maintain strong relationships with client stakeholders across multiple departments.
  • Identify, qualify, and pursue upsell and expansion opportunities within an existing client book.
  • Own client happiness through fast responses, professionalism, and accountability for NPS outcomes.
  • Consult on client processes, pain points, and bottlenecks to align #paid’s approach with strategic priorities.
  • Manage multiple programs simultaneously, balancing varying workload and complexity.
  • Proactively identify process inefficiencies and knowledge gaps and help implement improvements.
  • Partner with cross-functional teams to ensure timely delivery, feedback resolution, and continuous improvement.
  • Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities.

Requirements

  • At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts.
  • Experience in digital and creator marketing.
  • Strong understanding of social media platforms.
  • Experience owning commercial targets such as revenue retention, upsell quotas, or account growth goals.
  • Experience working with enterprise-level clients in agency or creator tech is highly preferred.
  • Ability to execute campaigns with minimal oversight and resolve issues independently.
  • Ability to develop and present data-driven recommendations.
  • Ability to manage creator relationships and campaigns with operational excellence.
  • Ability to meet and exceed KPIs across satisfaction, retention, and revenue metrics.
  • Flexibility and availability for in-person meetings as needed.

Benefits

  • Flexible vacation policy.
  • Competitive vision, dental, and health benefits.
  • Team offsites and working hubs.
  • Social events, including remote socials.
  • Learning and development budgets.
  • RRSP/401K matching programs.
  • Meaningful career progression and autonomy to test new ideas.

Interested in this position?

Apply directly on the company website

Apply Now

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