Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services

Health Care

251-1K (799)

Founded 2017

$167M raised

7 open positions

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Senior Client Manager

5 months, 1 week ago

United States

Full-time

Senior

Account Manager

Customer and Technical Support

Agile Looker Salesforce

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Modern Health

Health Care Providers & Services

251-1K

Founded 2017

$167M raised

View All Jobs 7

Description

Manage a portfolio of client accounts and serve as the face of Modern Health for top-priority customers.
Build and maintain relationships with global stakeholders including Benefit Managers, HR executives, and consultants.
Partner with clients to define and execute custom program strategies that fit their broader benefits offerings.
Lead global account meetings, QBRs/ABRs, and day-to-day reporting requests for large customers.
Act as the primary contact for global solution updates, escalations, and urgent client matters.
Provide local implementation support alongside the US-based implementation team.
Deliver tailored Benefit Overview sessions and help clients understand available training topics.
Use data, storytelling, and actionable recommendations to guide client strategy and decision-making.
Leverage tools such as Looker, Gainsight, and Salesforce to assess client health, identify risks, and uncover opportunities.
Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to improve adoption and client outcomes.

Requirements

10+ years of experience managing client relationships or selling to HR leaders.
Experience in employer benefits and healthcare is a strong plus.
Proven success managing a book of business independently and strategically.
Experience working with executive sponsors, senior leaders, and HR decision-makers.
Fluency in English is required; additional languages are a plus.
Track record of driving retention, adoption, renewal, and expansion results.
Experience developing account strategies that maximize customer value and revenue growth.
Strong problem-solving and analytical skills with the ability to derive insights from customer data.
Experience with Salesforce, Gainsight, and Looker is preferred.
Comfort working in fast-paced, cross-functional environments with urgency and independence.

Benefits

Medical, dental, vision, disability, and life insurance.
High Deductible Health Plan with Health Savings Account (HSA) option.
Flexible Spending Account (FSA).
Generous time off plus company-wide Collective Pause Days.
Parental leave policy and family-forming support through Carrot.
Family assistance benefit through UrbanSitter.
Professional development stipend.
401(k), financial planning benefit through Origin, annual wellness stipend, new hire work-from-home stipend, monthly cell phone reimbursement, and access to Modern Health's coaches and therapists.
Full-time employees are eligible for Modern Health's equity program.
Starting annual pay ranges from $103,680 to $162,000 USD depending on location, with some ranges including OTE at 100% achievement.

Interested in this position?

Apply directly on the company website

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