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Senior Client Manager

3 weeks, 3 days ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Agile Looker Salesforce
Apply Now
Modern Health

Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services
251-1K
Founded 2017
$167M raised
View All Jobs 10

Description

  • Manage a portfolio of client accounts and serve as the face of Modern Health for top-priority customers.
  • Build and maintain relationships with global stakeholders including Benefit Managers, HR executives, and consultants.
  • Partner with clients to define and execute custom program strategies that fit their broader benefits offerings.
  • Lead global account meetings, QBRs/ABRs, and day-to-day reporting requests for large customers.
  • Act as the primary contact for global solution updates, escalations, and urgent client matters.
  • Provide local implementation support alongside the US-based implementation team.
  • Deliver tailored Benefit Overview sessions and help clients understand available training topics.
  • Use data, storytelling, and actionable recommendations to guide client strategy and decision-making.
  • Leverage tools such as Looker, Gainsight, and Salesforce to assess client health, identify risks, and uncover opportunities.
  • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to improve adoption and client outcomes.

Requirements

  • 10+ years of experience managing client relationships or selling to HR leaders.
  • Experience in employer benefits and healthcare is a strong plus.
  • Proven success managing a book of business independently and strategically.
  • Experience working with executive sponsors, senior leaders, and HR decision-makers.
  • Fluency in English is required; additional languages are a plus.
  • Track record of driving retention, adoption, renewal, and expansion results.
  • Experience developing account strategies that maximize customer value and revenue growth.
  • Strong problem-solving and analytical skills with the ability to derive insights from customer data.
  • Experience with Salesforce, Gainsight, and Looker is preferred.
  • Comfort working in fast-paced, cross-functional environments with urgency and independence.

Benefits

  • Medical, dental, vision, disability, and life insurance.
  • High Deductible Health Plan with Health Savings Account (HSA) option.
  • Flexible Spending Account (FSA).
  • Generous time off plus company-wide Collective Pause Days.
  • Parental leave policy and family-forming support through Carrot.
  • Family assistance benefit through UrbanSitter.
  • Professional development stipend.
  • 401(k), financial planning benefit through Origin, annual wellness stipend, new hire work-from-home stipend, monthly cell phone reimbursement, and access to Modern Health's coaches and therapists.
  • Full-time employees are eligible for Modern Health's equity program.
  • Starting annual pay ranges from $103,680 to $162,000 USD depending on location, with some ranges including OTE at 100% achievement.

Interested in this position?

Apply directly on the company website

Apply Now

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