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Account Manager

1 month ago
Mexico
Full-time
Junior
Account Manager
Customer and Technical Support
CRM
Apply Now
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised
View All Jobs 16

Description

  • Manage customer relationships to strengthen retention and generate additional revenue.
  • Build account plans for top customers focused on mutual success and customer value.
  • Develop a strong pipeline to meet annual sales and revenue retention targets.
  • Manage a portfolio of renewals, including multi-year renewals, annual price increases, and expansion opportunities.
  • Collaborate with the sales team to close expansion opportunities.
  • Assist leadership in building and maintaining retention and new revenue forecasts.
  • Conduct quarterly value-based business reviews and cadence calls with top customers.
  • Handle customer calls and inquiries promptly and courteously with a focus on resolution and customer experience.
  • Work with other customer-impacting departments to ensure customers have a successful experience with Mitratech’s solutions.
  • Stay current on industry trends and the company’s competitive position.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 2-4 years of sales and/or account management experience.
  • Ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
  • Strong project management, organizational, problem-solving, and time management skills.
  • Ability to manage multiple competing priorities.
  • Capability to work independently with minimal supervision and in a team environment.
  • Highly effective written, verbal, and in-person communication skills.
  • Interest in staying current on industry trends and best practices and taking on new challenges.
  • Proficiency with MS Office and Google Office applications.
  • Ability to travel up to 25%.
  • Must reside in Mexico; applications from outside Mexico will not be reviewed.

Interested in this position?

Apply directly on the company website

Apply Now

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