Technical Account Manager

1 month, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Miro

Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, ...

Internet Software & Services
1K-5K
Founded 2011
$476M raised

Description

  • Re-design and optimize AI-driven business workflows across the full innovation cycle from discovery through delivery.
  • Support customers in integrating with Miro’s REST APIs, WebSDK, and MCP to build valuable integrations.
  • Own the technical health of customer accounts by monitoring engagement and identifying opportunities to deepen adoption.
  • Coach internal champions and support Centers of Excellence to scale adoption across customer organizations.
  • Partner with Customer Success Managers to run Quarterly Business Reviews and translate platform data into strategic insights.
  • Anticipate customer needs and act as the strategic technical partner for enterprise accounts paying for TAM services.
  • Proactively identify opportunities to reduce tool switching and help teams work faster with Miro’s AI capabilities.
  • Lead organizational change management to help customers embed Miro into their innovation workflows.
  • Share learnings with the Professional Services team and help improve how TAM services are delivered using AI capabilities.

Requirements

  • 5+ years of experience in consulting, technical account management, forward deployed engineering, or a similar customer-facing technical role at an enterprise SaaS company.
  • Hands-on experience with AI tools, prompt engineering, and agentic workflows.
  • Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.
  • Track record of leading workflow optimization, platform adoption at scale, and change management across large organizations.
  • Experience using platform analytics to make data-informed decisions.
  • Ability to facilitate executive-level conversations and cross-functional workshops.
  • Proactive, ownership-driven mindset with a focus on outcomes.
  • Experience working with complex enterprise customers (preferred).

Benefits

  • Equity included in the global benefits package.
  • Wellbeing benefit.
  • WFH equipment allowance.
  • Annual Learning & Development stipend.
  • Location-specific benefits may be available depending on where you work.

Interested in this position?

Apply directly on the company website

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