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Technical Account Manager

3 hours, 44 minutes ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Cybersecurity Django Python REST API Salesforce
Apply Now
AppOmni

AppOmni

AppOmni is a top provider of SaaS Security and SSPM solutions, offering visibility and automation to secure SaaS data across all apps with patented technology for data access management and security.

Internet Software & Services
51-250
Founded 2018
$123M raised
View All Jobs 2

Description

  • Serve as the primary post-sales technical and functional point of contact for top enterprise customers.
  • Develop trusted advisor relationships with customer champions, sponsors, and technical teams to drive adoption and business value.
  • Create and maintain deployment and adoption plans that align with each customer’s success criteria.
  • Monitor adoption and utilization trends with Customer Success Managers and recommend actions based on customer needs, risks, and strategy.
  • Introduce, demonstrate, and implement new products and features as they become available.
  • Develop expertise in AppOmni’s API capabilities to help customers extend UI-based workflows with script-based approaches.
  • Partner with Product and Engineering to influence SaaS support roadmap priorities and platform augmentation.
  • Lead health check meetings and business reviews to support retention and alignment on objectives and outcomes.
  • Document customer technical success criteria, end-state architecture, and roadmap for reaching that target state.
  • Track customer risk, support renewal strategy, and provide technical voice-of-customer feedback to internal stakeholders.

Requirements

  • 3-5+ years of experience in customer success, technical account management, technical customer support, consulting, or sales engineering within a SaaS organization.
  • Current experience working directly with mid-market to enterprise customers.
  • SaaS security, cloud security, Identity and Access Management, vulnerability management, or other cybersecurity experience strongly preferred.
  • Experience with Python, Django, or similar developer frameworks to extract, transform, and load data through APIs.
  • Experience working with REST APIs.
  • Understanding of various authentication methods.
  • Ability to understand SaaS application RBAC structures.
  • Experience supporting organizations made up of security teams and business application owners.
  • Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, and Okta.
  • Strong customer-facing and presentation skills with the ability to establish credibility across multiple stakeholders.
  • Ability to handle difficult customers or situations and demonstrate successful resolutions.
  • Proficiency in Salesforce and Zendesk preferred.
  • Self-driven, self-motivated, and comfortable in a fast-moving, constantly changing environment; startup experience is a plus.
  • Ability to travel to customer locations monthly.

Benefits

  • Base salary range of $145,000-$155,000 USD annually, with potential higher compensation in higher cost-of-living markets.
  • Stock options as part of the total rewards package.
  • Generous paid time off, paid company holidays, and paid floating holidays.
  • Paid parental leave, paid sick time, and paid family leave for applicable states.
  • Medical, dental, and vision insurance with HSA option.
  • LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD, and supplemental life insurance options.
  • 401(k) and Roth retirement savings accounts.
  • Monthly wellness benefit reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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