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Customer Service Representative

2 hours, 7 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM E-commerce Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 2

Description

  • Respond to customer inquiries and concerns through phone, email, and live chat in line with company policies and procedures.
  • Provide support for Minted products, promotions, general order information, order processing, and design customization.
  • Resolve customer issues with empathy and accuracy while maintaining a high-quality service experience.
  • Identify and escalate urgent or priority issues that require immediate attention.
  • Document customer interactions thoroughly and accurately in the CRM and follow departmental policies.
  • Use support tools, training, and the knowledge base to answer inquiries efficiently.
  • Share customer experience improvement opportunities with Customer Service leadership.
  • Work toward Quality and Productivity KPI targets with accountability for individual performance.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 1+ years of customer service experience, preferably with a premium brand.
  • Excellent written and verbal communication skills.
  • High attention to detail, strong organization, and ability to follow through.
  • Ability to work in a fast-paced, high-volume environment and manage multiple priorities.
  • Comfort using technology; eCommerce experience is a plus.
  • Experience with Salesforce or other CRM software is a plus.
  • Availability to work a flexible variable schedule, including evenings and weekends.
  • Ability to adhere to the company attendance policy.

Benefits

  • Medical, dental, and vision benefits.
  • Employer-funded Health Savings Account (HSA).
  • 10 paid holidays.
  • Paid time off and sick leave.
  • Paid parental leave.
  • Monthly gym/wellness reimbursement.
  • 401(k) retirement savings plan.
  • Employer-funded commuter benefits.
  • Employee discount and friends and family discount.

Interested in this position?

Apply directly on the company website

Apply Now

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