RemoteLeaf Logo
Log in Sign up

Bilingual Customer Service and Rebate Processing Specialist

59 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Resource Innovations

Resource Innovations

Resource Innovations is a women-led energy transformation firm that provides clean energy services and software solutions for utilities and government agencies. They offer end-to-end software and services to improve customer engagement, boost operation...

Renewable Electricity
251-1K
Founded 2016
$82M raised
View All Jobs 34

Description

  • Enter data accurately into various database applications.
  • Receive, sort, interpret, and verify data and supporting documents for entry.
  • Maintain electronic and hard-copy filing systems for applications, rebates, and related records.
  • Respond to customer emails and phone calls in a customer-centric environment.
  • Provide basic troubleshooting and recommend solutions to customer issues.
  • Communicate and collaborate with other departments to support customers.
  • Safeguard confidential customer information.
  • Provide peer training and job shadowing support when assigned.
  • Support any program within the department as needed.
  • Complete other duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Fluent in both English and Spanish required.
  • Ability to work an 8-hour shift between 8:00 am and 6:00 pm.
  • Minimum 6+ months of related work experience in a call center environment.
  • Proficiency in 10-key data entry from a computer keyboard.
  • Experience with Microsoft Word, Excel, and Access.
  • Strong attention to detail.
  • Strong organizational and prioritization skills with the ability to multitask.
  • Excellent written and verbal communication skills.
  • Positive, customer-friendly outlook and ability to follow directions.
  • Preferred: experience in data entry processing and a customer-centric call center environment.
  • Preferred: experience in energy efficiency or utility fields.

Benefits

  • Competitive base pay of $17/hr to $20.39/hr.
  • Eligibility for a discretionary annual bonus.
  • Three weeks of paid vacation annually.
  • Paid holidays.
  • 401(k) retirement plan with employer match.
  • Medical, dental, and vision coverage.
  • Parental leave.
  • Employee assistance program.
  • Commuter benefits and additional supplemental offerings.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

AlphaSense

Analyst, Customer & Product Support

AlphaSense 251-1K Internet Software & Services

AlphaSense is hiring an Analyst, Customer & Product Support to provide first-line support for its AI-driven market intelligence platform and help customers get maximum value from the product.

India Full-time Junior Customer Support Product Analyst
23 minutes ago
Long View Systems

Global Service Desk Analyst - Spanish Bilingual Overnight

Long View Systems 1K-5K IT Services

Long View is hiring a Spanish bilingual Global Service Desk Analyst to provide overnight Tier I IT and communications support for clients across Canada and worldwide from a remote environment.

Canada Full-time Junior Customer Support
$40k-$52k
50 minutes ago
Mercier Consultancy

Dutch-Speaking Netflix Customer Experts - Work In Greece - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring Dutch-speaking Netflix Customer Experts in Greece to provide customer support for Netflix users and help ensure a smooth streaming experience.

Greece Full-time Junior Customer Support
53 minutes ago
Whizz

Virtual Customer Service Representative / Remote

Whizz 51-250 Consumer Services

Whizz is seeking a Virtual Customer Service Representative to support Spanish- and English-speaking customers remotely through live video at its locations, helping them with sales, account, and service needs.

Argentina Junior Customer Support
59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers