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Bilingual Customer Service and Rebate Processing Specialist

2 months ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Resource Innovations

Resource Innovations

Resource Innovations is a women-led energy transformation firm that provides clean energy services and software solutions for utilities and government agencies. They offer end-to-end software and services to improve customer engagement, boost operation...

Renewable Electricity
251-1K
Founded 2016
$82M raised
View All Jobs 29

Description

  • Enter data accurately into various database applications.
  • Receive, sort, interpret, and verify data and supporting documents for entry.
  • Maintain electronic and hard-copy filing systems for applications, rebates, and related records.
  • Respond to customer emails and phone calls in a customer-centric environment.
  • Provide basic troubleshooting and recommend solutions to customer issues.
  • Communicate and collaborate with other departments to support customers.
  • Safeguard confidential customer information.
  • Provide peer training and job shadowing support when assigned.
  • Support any program within the department as needed.
  • Complete other duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Fluent in both English and Spanish required.
  • Ability to work an 8-hour shift between 8:00 am and 6:00 pm.
  • Minimum 6+ months of related work experience in a call center environment.
  • Proficiency in 10-key data entry from a computer keyboard.
  • Experience with Microsoft Word, Excel, and Access.
  • Strong attention to detail.
  • Strong organizational and prioritization skills with the ability to multitask.
  • Excellent written and verbal communication skills.
  • Positive, customer-friendly outlook and ability to follow directions.
  • Preferred: experience in data entry processing and a customer-centric call center environment.
  • Preferred: experience in energy efficiency or utility fields.

Benefits

  • Competitive base pay of $17/hr to $20.39/hr.
  • Eligibility for a discretionary annual bonus.
  • Three weeks of paid vacation annually.
  • Paid holidays.
  • 401(k) retirement plan with employer match.
  • Medical, dental, and vision coverage.
  • Parental leave.
  • Employee assistance program.
  • Commuter benefits and additional supplemental offerings.

Interested in this position?

Apply directly on the company website

Apply Now

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