Customer Support Specialist - Freelance AI Trainer

8 hours, 6 minutes ago
Part-time
Junior
Artificial Intelligence and Machine Learning
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services

Description

  • Design and evaluate fee inquiry and statement clarification scenarios.
  • Create autopay and payment setup scenarios with edge cases and deliberate traps.
  • Build card replacement and fraud claim scenarios that test fraud-signal recognition and dispute handoff.
  • Author account closure scenarios that assess retention-offer eligibility and pending-transaction checks.
  • Grade responses for factual accuracy and conversational tone, including empathy and clarity.
  • Distinguish between descriptor-mapping questions and real fraud claims.
  • Capture intake information accurately and ensure issues are routed appropriately.
  • Apply the correct policy or fee-schedule rule to each scenario.

Requirements

  • CV must be submitted in English, with English proficiency clearly indicated.
  • 2+ years of customer service, banking, retail, or financial services experience.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • Strong written English at C1+ level.
  • Ability to read fee schedules or policy documents and identify the applicable rule for a specific situation.
  • Strong routing judgment about what falls within servicing scope.
  • QA analyst, call-center trainer, or conversation designer experience is a strong plus.
  • Open to part-time, project-based, non-permanent work.

Benefits

  • Earn up to $60 per hour equivalent, depending on level and pace of contribution.
  • Project-based paid work with compensation tied to completed tasks.
  • Estimated 10–20 hours per week during active project phases.
  • Opportunity to work with leading tech companies on AI evaluation projects.
  • Flexible, non-permanent project participation.

Interested in this position?

Apply directly on the company website

Apply Now

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