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Senior Support Analyst - Financial Accounting Expert (m/f/d)

1 hour, 28 minutes ago
Spain, Germany
Full-time
Senior
Customer Success
Customer and Technical Support
SAP
Apply Now
Mews

Mews

Mews offers a cloud-native hospitality management system designed to automate operations, enhance revenue, and deliver exceptional guest experiences for modern hoteliers.

Consumer Services
251-1K
Founded 2012
$232M raised
View All Jobs 5

Description

  • Act as the bridge between hotel accounting teams and the Mews platform.
  • Guide clients through financial workflow optimization and system setup.
  • Provide expert support for complex accounting issues, including month-end and year-end reporting, ledger and payout reconciliations, VAT and city tax compliance, and billing or invoice corrections.
  • Translate complex accounting needs into seamless Mews workflows for customers.
  • Deliver training and support to help clients use the platform effectively.
  • Collaborate cross-functionally with internal teams to drive product improvements.
  • Stay current on accounting trends in hospitality and help clients remain compliant and competitive.

Requirements

  • Experience in hotel accounting or finance operations, such as night audit.
  • Strong understanding of German accounting standards and VAT frameworks.
  • Experience with PMS tools such as Opera, Cloudbeds, or Guestline and accounting tools such as DATEV, Xero, or SAP.
  • Ability to explain technical topics clearly to non-technical people.
  • Strong troubleshooting skills and a customer-centric mindset.
  • Comfort working in a remote-first, cross-functional environment.
  • Interest in SaaS, business intelligence, or financial analytics in hospitality.
  • Fluency in German.
  • Experience with German accounting frameworks in hospitality is especially valuable.

Benefits

  • Participation in the company share program.
  • Best-in-class parental leave: 6 months fully paid for primary caregivers and 2 months for secondary caregivers, available within the first year.
  • Unlimited paid holiday.
  • Work-from-anywhere flexibility through a compliant Workation policy for a few weeks each year in other countries.
  • Relocation options available after 1 year.
  • Monthly EDGE time dedicated to Explore, Develop, Grow, and Elevate yourself.
  • Flexible hybrid working options.
  • One-off home office setup budget.
  • Monthly working-from-home and healthcare allowances where local healthcare benefits are not available.

Interested in this position?

Apply directly on the company website

Apply Now

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