Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services

Information Technology

251-1K (630)

Founded 1989

9 open positions

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Vice President, Customer Success

3 weeks ago

United States

Full-time

Executive

Customer Success

Customer and Technical Support

CRM

Apply Now

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services

251-1K

Founded 1989

View All Jobs 9

Description

Design and implement a segmented Customer Success operating model across strategic, scaled, and long-tail customer segments.
Define and manage engagement models including named CSM coverage, pooled customer management, and digital or AI-driven motions.
Lead customer segmentation, capacity planning, and book-of-business design aligned to customer value, complexity, and growth opportunity.
Establish service levels, ownership boundaries, and operational standards across all customer segments.
Drive organizational transformation and change management to support evolving customer engagement models.
Evaluate, select, implement, and operationalize a Customer Success platform integrated with CRM, support, billing, and product usage systems.
Develop health score frameworks, lifecycle workflows, segmentation logic, reporting standards, and AI-enabled engagement models.
Create standardized lifecycle plays for onboarding, adoption, renewals, risk mitigation, save motions, and expansion opportunities.
Build proactive risk identification and escalation processes to improve retention and renewal predictability.
Lead and develop a high-performing Customer Success leadership team while establishing KPIs, governance, and performance management frameworks.

Requirements

Bachelor’s degree in Business, Marketing, Technology, or a related field required; advanced degree preferred.
10+ years of progressive leadership experience in Customer Success, Account Management, or post-sale SaaS operations.
Executive leadership experience in a SaaS or technology organization with complex customer segmentation and retention models.
Proven experience redesigning or scaling Customer Success operating models across high-touch and tech-touch segments.
Experience implementing and operationalizing Customer Success platforms and workflow automation tools.
Strong understanding of AI, automation, digital engagement strategies, and customer lifecycle orchestration.
Demonstrated success improving retention, adoption, and customer outcomes through operational excellence and scalable processes.
Strong executive presence with the ability to influence and collaborate across senior leadership teams.
Experience leading organizational transformation and change management initiatives.

Benefits

Remote U.S.-based position.
Full-time role.
Salary range of $220,000 to $260,000 per year.

Interested in this position?

Apply directly on the company website

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