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Onboarding Specialist

3 weeks ago
United States
Full-time
Entry Level
Customer Success
Project and Program Management
Agile SEO Shopify WordPress
Apply Now
Luxury Presence

Luxury Presence

Luxury Presence is a premier provider of real estate websites and digital marketing services tailored for high-grossing agents, teams, and brokers. They combine tech talent with real estate expertise to set a new standard for elite luxury real estate w...

Real Estate
251-1K
Founded 2015
$5M raised
View All Jobs 25

Description

  • Guide clients through the first 4-8 weeks of onboarding and act as their primary point of contact.
  • Build relationships with clients and translate their business, brand, and vision into actionable steps for internal teams.
  • Manage the buildout and design process for award-winning real estate websites.
  • Communicate order of operations, technical complexities, and expectations clearly to clients.
  • Coordinate client calls, meetings, and project timelines while keeping work organized and on schedule.
  • Identify problems, remove roadblocks, and propose solutions for clients and team members.
  • Maintain a high bar for website quality and design throughout the onboarding process.
  • Master the company's product, processes, and tools to deliver a white-glove client experience.

Requirements

  • 0-2 years of experience in software implementation, media agency campaign execution, or creative operations for a design company.
  • Previous experience interning or working in fast-paced, high-volume environments.
  • Experience coordinating client calls, meetings, and projects.
  • Experience serving clients and attending to client needs.
  • Strong enthusiasm, competitive spirit, and a friendly, sunny disposition.
  • Ability to work efficiently and meet deadlines.
  • Interest in luxury real estate; passion for the industry is a plus.
  • Understanding of platforms such as Squarespace, Shopify, or WordPress is a plus.

Benefits

  • $55,000 annual salary.
  • 20% performance bonus paid quarterly.
  • Full benefits.
  • Competitive equity.

Interested in this position?

Apply directly on the company website

Apply Now

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