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Copy of Customer Relationship Manager (6630)

2 hours, 29 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Active Directory
Apply Now
MetroStar

MetroStar

MetroStar builds innovative technology solutions designed to enhance and accelerate the missions of government agencies, leveraging a rich legacy of expertise in the digital age.

IT Services
251-1K
Founded 1999
View All Jobs 71

Description

  • Serve as the primary point of contact for user account, access permission, and SharePoint group membership management.
  • Foster a customer-focused culture and improve customer value within the assigned office.
  • Document customer access needs, wishes, and requirements.
  • Liaise between the contract team and customers on account provisioning and access management requests.
  • Assess customer needs and grant appropriate access levels.
  • Create, maintain, transfer, and remove user accounts according to organizational policies.
  • Create and manage security groups, provision access to network resources, and update group memberships as needed.
  • Manage SharePoint group memberships and control access rights through file, program, and data permissions.
  • Monitor and track access control requests to ensure timely and accurate fulfillment.
  • Escalate repeated or unresolved access-related incidents and follow up with customers to confirm satisfaction.
  • Review access and provisioning processes and recommend improvements to service quality and staff training.
  • Analyze customer feedback and present findings to support decision-making.
  • Maintain records accurately and assist with issuing passwords, mobile devices, and accessories as needed.

Requirements

  • Minimum 5+ years of specialized experience with a BA/BS, or 3 to 5 years of specialized experience with a Master's degree or above.
  • Experience with access management focused on role-based security and Active Directory (AD) groups.
  • Proficiency with Microsoft administration tools, including third-party tools.
  • Excellent listening, collaboration, and relationship-building skills.
  • Strong negotiation, problem-solving, and analytical skills.
  • Strong presentation, verbal communication, telephone, and in-person customer service skills.
  • Demonstrated planning, organizational, and prioritization abilities.
  • Ability to manage multiple issues at once and schedule time appropriately.
  • Ability to work independently, think on your feet, and remain calm under pressure.
  • Serious attention to detail and ability to maintain accurate records.
  • Availability during government closures and weekends for special projects as needed.
  • Availability for an out-of-hours on-call rotation.

Benefits

  • Hourly rate of $30.96 to $35.38.
  • Eligibility for performance-based bonuses.
  • Eligibility for company-paid training and/or certifications.
  • Eligibility for referral bonuses.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off (PTO) and holidays.
  • Parental leave and dependent care.
  • Flexible work arrangements.
  • Professional development opportunities.
  • Employee assistance and wellness programs.

Interested in this position?

Apply directly on the company website

Apply Now

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