Spanish-Speaking For Online Streaming Service - Work Remote In Greece

21 hours, 12 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Spanish-speaking subscribers via chat, email, and phone.
  • Help users with account management, subscription plans, billing inquiries, and platform navigation.
  • Troubleshoot streaming quality, playback, connectivity, and device compatibility issues.
  • Escalate complex technical cases when needed.
  • Guide customers through platform features and content offerings, including tailored recommendations.
  • Log customer interactions, feedback, and resolutions accurately in the internal CRM system.
  • Collaborate with technical support, content, and billing teams to resolve issues.
  • Monitor customer satisfaction scores and contribute to continuous improvement initiatives.
  • Stay current on new content releases, platform updates, and policy changes.

Requirements

  • Native or fluent Spanish skills, both spoken and written, at C1 or C2 level.
  • Valid EU passport or national identity card required for employment eligibility in Greece.
  • Interest in streaming platforms, digital media, and online entertainment technology.
  • Strong communication and interpersonal skills with an empathetic customer-focused approach.
  • Ability to work remotely with a reliable internet connection, quiet workspace, and self-discipline.
  • Previous experience in customer service, technical support, or a related field is a strong advantage.
  • Basic to intermediate technical proficiency with streaming devices, smart TVs, mobile apps, and browser-based platforms.

Benefits

  • Competitive monthly salary tailored to experience and qualifications.
  • Fully paid training.
  • Comprehensive health insurance from day one.
  • Fully paid relocation package including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
  • Monthly performance bonus.
  • Two extra salaries per year, including a 13th and 14th month salary.
  • Permanent, stable remote employment contract in Greece.
  • Supportive, multicultural, and inclusive team environment with career progression opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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