Customer Support Specialist - Freelance AI Trainer

22 hours, 12 minutes ago
Part-time
Junior
Customer and Technical Support
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services

Description

  • Design and evaluate fee inquiry and statement clarification scenarios that verify fee amounts and distinguish descriptor-mapping questions from fraud claims.
  • Create autopay and payment setup scenarios with deliberate error conditions such as incorrect payee, insufficient funds, wrong draft date, or missing confirmation steps.
  • Build card replacement and fraud claim scenarios that test card-block urgency, fraud-signal recognition, intake capture, and handoff to the disputes team.
  • Author account closure scenarios that test retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers.
  • Grade responses for factual accuracy, empathy, tone, and clarity across voice and chat channels.
  • Support project-based AI evaluation work by testing, evaluating, and improving AI systems.

Requirements

  • CV must be submitted in English, and applicants must indicate their level of English proficiency.
  • Open to part-time, non-permanent, project-based work.
  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • 2+ years of customer service, banking, retail, or financial services experience.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Strong routing judgment to determine what is and is not within servicing scope and to apply the correct policy or fee schedule rule.
  • Ability to read a fee schedule or policy document and identify the applicable rule for a specific situation.
  • QA analyst, call-center trainer, or conversation designer background is a strong positive signal.
  • Strong written English at C1+ level.

Benefits

  • Earn up to $60 per hour equivalent, depending on level and pace of contribution.
  • Project-based flexibility with part-time assignments.
  • Work on a non-permanent, task-based platform with multiple projects available.
  • Estimated workload of around 10–20 hours per week during active project phases.

Interested in this position?

Apply directly on the company website

Apply Now

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