Customer Success Manager

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised

Description

  • Act as the main point of contact for existing customers and own the post-sales commercial lifecycle for assigned accounts.
  • Drive upsell, cross-sell, and product adoption opportunities to grow existing accounts.
  • Manage quarterly expansion revenue targets and build a pipeline of growth opportunities within the customer portfolio.
  • Lead the renewal process, including converting customers from month-to-month to term subscriptions and identifying expansion opportunities during renewals.
  • Conduct proactive outreach to promote adoption, solution awareness, and engagement with Megaport and its partner ecosystem.
  • Support customer onboarding and enablement to ensure quick time to value and a consistent customer experience.
  • Resolve customer issues and concerns from a commercial and sales perspective while championing the customer throughout the journey.
  • Develop and execute account growth strategies aligned to customer needs, vertical opportunities, and Megaport solutions.
  • Document onboarding milestones and customer activities in Salesforce to support transparency and knowledge transfer.
  • Collaborate with Sales, Solutions Architecture, Support, Engineering, Legal, Finance, Product, and Marketing teams to deliver a seamless customer experience and improve internal processes.

Requirements

  • 3+ years of experience in the enterprise software, Internet, or telecommunications industries.
  • 3+ years of experience in an Account Management or Customer Success role.
  • Proven ability to work in a fast-paced technical environment with multiple tasks or goals.
  • Strong verbal and written communication skills.
  • Ability to collaborate effectively across internal and external organizations.
  • Demonstrable ability to identify customer pain points and present suitable solutions.
  • Ability to deliver revenue results using a consultative selling approach.
  • Experience maintaining records, reports, and data in line with company models.
  • Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired.
  • Ability to work closely with broader teams to focus on revenue generation and retention.

Benefits

  • Flexible working environments.
  • Birthday leave.
  • Generous study and training allowance plus 5 days of paid study leave.
  • Creative, fun, and contemporary workspaces.
  • A motivated team of industry experts and new talent.
  • Recognition through 'Legend' and 'Kudos' awards.
  • Health and wellness program.

Interested in this position?

Apply directly on the company website

Apply Now

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