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Commercial Customer Success Manager

2 months ago
Germany
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised
View All Jobs 13

Description

  • Act as the main point of contact for existing customers and manage ongoing commercial relationships.
  • Drive post-sale account growth through upselling, cross-selling, and product adoption.
  • Own quarterly expansion revenue targets and build a healthy pipeline of growth opportunities.
  • Lead renewal activities, including converting customers from month-to-month to term subscriptions.
  • Proactively engage customers through sequenced outreach to increase awareness, adoption, and partner engagement.
  • Support onboarding and enablement to help customers achieve quick time to value.
  • Champion customer needs by resolving commercial and sales-related issues and identifying additional value opportunities.
  • Document onboarding milestones and activities in Salesforce to ensure transparency and consistency.
  • Collaborate with Sales, Solutions Architecture, Support, Engineering, Legal, Finance, Product, and Marketing teams.
  • Maintain deep knowledge of Megaport products, solutions, and competitive offerings to support customer conversations.

Requirements

  • Fluency in both German and English.
  • 3+ years of experience in the Enterprise software market or Internet/Telecommunications industries.
  • 3+ years of experience in an Account Management or Customer Success role.
  • Proven ability to work in a fast-paced technical environment with multiple priorities.
  • Strong verbal and written communication skills and the ability to work across internal and external organizations.
  • Ability to identify customer pain points and present suitable solutions in a consultative selling approach.
  • Demonstrated ability to deliver revenue results and focus on revenue retention.
  • Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired.
  • Ability to maintain records, reports, and data according to company models.

Benefits

  • Flexible working environments.
  • Birthday leave.
  • Generous study and training allowance plus 5 days of paid study leave.
  • Creative, fun, and contemporary workspaces.
  • Health and wellness program.
  • Recognition through ‘Legend’ and ‘Kudos’ awards.
  • Opportunity to work with a motivated team of industry experts and new talent.

Interested in this position?

Apply directly on the company website

Apply Now

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