Account Manager (AM) – Compute

2 hours, 14 minutes ago
Full-time
Mid Level
Sales and Business Development
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised

Description

  • Manage quotes, pricing, account updates, and other operational tasks that support Sales Executives.
  • Coordinate server provisioning, migrations, and upgrades with internal technical teams.
  • Track deployments from initiation through completion and maintain accurate CRM and ticketing records.
  • Resolve invoice, payment, billing-plan, credit, and cancellation issues.
  • Identify opportunities for account expansion, additional capacity, and related services.
  • Act as the central Account Management point within the Sales, Solution Architecture, and Operations pod model.
  • Communicate deployment updates and completion details clearly to customers.
  • Contribute ideas and process improvements to support efficient global scaling.
  • Build knowledge of cloud infrastructure, bare metal, and global networking services.

Requirements

  • Experience in Customer Success, Account Management, or Sales Support is preferred.
  • Experience in a cloud, hosting, or SaaS company is preferred.
  • Experience using CRM systems such as Salesforce or HubSpot, ticketing systems, or billing platforms.
  • Basic understanding of servers, cloud environments, or networking; training may be provided.
  • Advanced English communication skills and the ability to provide clear, professional customer updates.
  • Strong organizational skills, attention to detail, and commitment to accurate systems and task completion.
  • Ability to manage multiple priorities in a fast-paced, global environment.
  • Curiosity about the technical and operational aspects of cloud infrastructure.
  • Comfort collaborating across Sales, Technical, and Operations teams.

Benefits

  • Remote-first flexible working environment with coworking options.
  • Generous leave plans, including parental leave, birthday leave, and purchased annual leave.
  • Wellness allowance and employee wellbeing initiatives.
  • Study and training allowance plus paid study leave.
  • Modern workspaces and global WeWork membership access.
  • Inclusive team environment with industry experts and fresh talent.
  • Recognition programs including Legend and Kudos awards.

Interested in this position?

Apply directly on the company website

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