Account Manager

5 hours, 41 minutes ago
Junior
Customer and Technical Support
Media.Monks

Media.Monks

Media.Monks is a disruptive global powerhouse connecting content, data, and digital media services to lead brands into a new digital era.

Media
5K-10K
Founded 2001

Description

  • Drive day-to-day client deliverables and ensure Service Level Agreements (SLAs) are met.
  • Act as the primary liaison between the client and internal PMO and maker teams to support on-time delivery.
  • Manage the overall client experience by tracking feedback, approvals, and open items.
  • Address routine client concerns independently and proactively propose solutions to potential issues.
  • Translate client priorities into clear briefs using knowledge of Monks products and services.
  • Identify potential upsell opportunities and surface them to senior stakeholders.
  • Support renewals and contribute to client retention efforts.
  • Prepare and present routine performance reports to clients and senior account leadership.
  • Facilitate client onboarding and guide clients on how to maximize service value.
  • Gather client feedback and insights to help improve services and inform product or strategy decisions.

Requirements

  • Deep understanding of technology and extensive experience using AI within daily account management workflows.
  • Solid project management and delivery experience, including driving day-to-day deliverables and managing SLAs.
  • Strong client communication and tracking skills, with the ability to ensure feedback and approvals are captured reliably.
  • Solid knowledge of Monks products and services, or the ability to quickly learn them.
  • Ability to solve routine client issues independently and proactively recommend solutions.
  • Commercial awareness with the ability to identify upsell opportunities and support retention strategies.
  • Experience supporting senior client leadership in team management efforts is a plus.
  • Experience contributing to discussions that inform product or strategy decisions based on client ambitions is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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