Sr. Director, Renewals & Customer Success - Enterprise (EMEA & APJ)

4 hours, 12 minutes ago
Full-time
Executive
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Establish governance, processes, and collaboration frameworks across Renewals, Sales, Customer Success, Finance, and Legal.
  • Create engagement processes, playbooks, workflows, and training programs to support operational excellence.
  • Lead the team to achieve account growth quotas across renewals and expansion.
  • Own forecasting accuracy for pipeline and bookings in partnership with sales counterparts.
  • Develop win-back plays for the enterprise segment.
  • Provide structured insights on customer trends and market trends in the enterprise segment.
  • Communicate renewal strategies and actionable insights to executive leadership.
  • Shape policies and frameworks for renewal governance, pricing, renewals strategy, and compliance across regions.
  • Engage directly with customer C-suite executives.
  • Build, mentor, and develop a high-performing team with a culture of accountability and continuous improvement.

Requirements

  • 10+ years of experience leading Renewals, Sales, or Customer Success teams.
  • Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
  • Strong business acumen and ability to navigate complex organizational structures.
  • Experience in negotiation, stakeholder engagement, and change management.
  • Experience in SaaS or subscription-based business models preferred.

Benefits

  • 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Mandatory public health insurance with broad medical coverage.
  • Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents.
  • Life insurance with enhanced coverage above the Social Security ceiling.
  • Education pension for dependent children up to age 26 if in full-time education.
  • State and supplementary pension contributions by Veeam.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and the annual Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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