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Client Success Executive

1 hour, 35 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM ERP Microsoft Dynamics 365
Apply Now
MCA Connect

MCA Connect

MCA Connect is a leading provider of Microsoft Dynamics 365 ERP and CRM solutions for manufacturing, energy, and service-based companies. With over 20 years of industry expertise, they help clients unlock innovation, establish competitive advantage, an...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 9

Description

  • Own client success for an assigned portfolio by acting as the central liaison between MCA Connect and the client after implementation.
  • Establish project satisfaction criteria and quantify ROI metrics with clients and the implementation team before engagement.
  • Measure success during and after implementation, including regular check-ins and client satisfaction surveys.
  • Lead quarterly or semi-annual business reviews to assess ROI and identify ways to improve business operations.
  • Hold bi-weekly client calls to address open issues, work requests, and account concerns.
  • Develop and execute annual business plans for each client, adjusting plans as client needs change.
  • Identify and develop cross-sell and additional services opportunities within assigned accounts.
  • Collaborate with field sales, pre-sales, service line managers, subject matter experts, and marketing on scopes, communications, and account growth.
  • Support project transition, reporting, steering committee presentations, status meetings, and change order reviews with the project manager.
  • Maintain accurate CRM data across accounts, contacts, leads, opportunities, and projects.

Requirements

  • Bachelor’s degree or an equivalent combination of education and experience.
  • Minimum 5 years of experience in sales or consulting in client-facing business applications service delivery roles.
  • Minimum 2 years of experience in business development.
  • Strong track record of delivering value in a customer environment while generating profit.
  • Experience in IT industry and IT consulting, specifically software implementation and project management with Microsoft Dynamics 365 Finance and Operations (ERP) and CRM.
  • Proven client engagement capability.
  • Strong presentation, communication, and negotiation skills.
  • Ability to translate strategic direction into tactical deliverables.
  • Ability to travel up to 50%.
  • Experience with Microsoft Dynamics 365 technologies or competitive platforms is preferred.
  • Understanding of manufacturing, supply chain/distribution, and related business processes is preferred.
  • Experience in a professional services or consulting organization is preferred.

Benefits

  • $200,000–$225,000 annual salary plus additional variable compensation.
  • One of the best bonus structures in the industry.
  • Unlimited Paid Time Off (UPTO) for work/life balance.
  • 401(k) plan with company matching contribution.
  • Monthly stipend for home office expenses.
  • Subsidized medical, dental, and vision coverage.
  • Health Savings Accounts and Flexible Spending Accounts.
  • Company-paid life and disability insurance.
  • Training, certification, and continuing education support.

Interested in this position?

Apply directly on the company website

Apply Now

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