Customer Success Partner, Mid Market

1 month, 4 weeks ago
Full-time
Junior
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Partner with customers to understand business objectives and support their digital training strategy on the 360Learning platform.
  • Audit and analyze platform usage to identify opportunities, benchmarks, and best practices.
  • Create action plans and coordinate resources to address technical, educational, and other customer requirements.
  • Manage a portfolio of existing customers and launch new projects with new clients.
  • Define learning and development roadmaps and identify new use cases for the platform.
  • Document customer use cases and develop trusted relationships with key sponsors.
  • Collaborate with Key Account Managers to identify expansion opportunities and new projects.
  • Identify customers at risk and implement corrective actions to reduce churn.
  • Develop customer advocates and share best practices with the Customer Success team.

Requirements

  • 3 years of experience in a Customer Success role.
  • Previous experience in an HR Tech or Learning Solutions SaaS environment.
  • Previous experience working in the SaaS industry.
  • Knowledge of customer success KPIs.
  • Strong interpersonal and communication skills.
  • Ability to understand client needs and pain points.
  • Bachelor’s degree or equivalent.
  • Experience in a remote-first or flexible work environment (preferred).

Benefits

  • Base salary plus variable incentive pay and company equity.
  • Comprehensive health insurance starting on the first day of employment.
  • RRSP contribution matching.
  • Generous parental leave.
  • Professional development opportunities through the company’s own platform.
  • Unlimited annual PTO.
  • 5 days of sick leave.
  • Remote-first work environment with flexible work hours.

Interested in this position?

Apply directly on the company website

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