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Manager, Developer Documentation & Experience

2 weeks, 5 days ago
Canada
Full-time
Lead
Technical Writer
Design and User Experience
Git Go Java Node.js Python SEO
Apply Now
Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010
View All Jobs 30

Description

  • Lead and develop a team of technical writers while maintaining a high standard for clarity, quality, and customer impact.
  • Define and drive documentation strategy, standards, and information architecture across the platform.
  • Partner with Product, Engineering, Design, and Support to document features as they are built.
  • Own documentation quality, coverage, accuracy, timeliness, and discoverability across APIs, SDKs, and platform surfaces.
  • Improve developer onboarding and reduce time to integration through structured documentation.
  • Identify documentation gaps in APIs, SDKs, and workflows using developer feedback and content analysis.
  • Contribute to a cohesive developer experience across documentation, SDKs, and other platform surfaces.
  • Drive improvements in tooling, automation, and AI-driven content workflows.
  • Use data and feedback to continuously improve content quality and documentation effectiveness.

Requirements

  • 8+ years of experience in technical writing or developer documentation, including 2+ years in a leadership role.
  • Experience delivering documentation for APIs, SDKs, or complex platform products.
  • Strong information architecture and content strategy skills, with experience scaling documentation systems.
  • Ability to translate complex systems into clear, concise, and actionable guidance.
  • Proficiency with Markdown, Git, and modern documentation tools.
  • Strong cross-functional collaboration, communication, and project management skills.
  • A strong focus on developer experience, usability, and continuous improvement.
  • Experience in payments, fintech, or enterprise SaaS.
  • Familiarity with backend languages such as Python, Go, Java, or Node.
  • Experience with large-scale documentation systems and information architecture.
  • Experience with AI-driven or automated documentation workflows.
  • Experience building or scaling developer portals or self-service platforms (nice to have).
  • Familiarity with onboarding flows, sandbox environments, or API-first ecosystems (nice to have).
  • Experience partnering with Developer Relations or developer-facing teams (nice to have).
  • Background in content analytics, SEO, or content discoverability improvement (nice to have).
  • Experience creating diagrams, architecture visuals, or instructional media (nice to have).
  • Resume required for application.
  • Writing samples or a portfolio demonstrating developer-focused documentation required.
  • Examples of using AI or automation in workflows or developer experiences required.

Benefits

  • Base salary range of CAD 109,600 to CAD 137,000.
  • Annual bonuses for eligible employees.
  • Multiple health insurance options.
  • Flexible vacation time.
  • Retirement savings program with company contribution.
  • Equity in a publicly traded company.
  • Monthly stipend to support remote work.
  • Annual development dollars for learning and growth.
  • Family-forming benefits and up to 20 weeks of parental leave.
  • Flexible First / remote work options within Ontario or British Columbia, Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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