Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010

Description

  • Respond to customer inquiries, issues, and escalations through tickets, email, and other channels.
  • Diagnose problems and create corrective action plans for production issues.
  • Work cross-functionally with Engineering, Product, and Technical Operations teams to resolve issues and improve support processes.
  • Provide on-call support for scheduled rotations and escalations.
  • Monitor production transaction volume, functionality, and performance.
  • Proactively track issuer resolution and implement corrective actions when needed.
  • Communicate technical issues in clear, user-friendly language for internal and external stakeholders.
  • Escalate complex issues to senior team members and engineering teams according to procedure.
  • Provide feedback on production support issues and potential improvements to product and engineering teams.

Requirements

  • 2+ years of experience in Technical Support, Production Support, or IT Support for B2B customers.
  • Experience in payments and/or accounting systems.
  • Strong written and verbal communication skills with the ability to support both technical and non-technical stakeholders.
  • Ability to work in a customer-facing role with empathy and minimal supervision.
  • Experience with ticketing systems such as Jira or Salesforce.
  • Basic understanding of API technologies and troubleshooting, including cURL and HTTP response codes.
  • Basic SQL knowledge with the ability to modify queries for data extraction and troubleshooting.
  • Comfort working in a Linux environment.
  • Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamics, Sumo Logic, Grafana, Datadog, or New Relic.
  • Willingness and ability to learn new technologies and tools.
  • Preferred: experience working at a high-growth company.
  • Preferred: scriptwriting experience with Python, Ruby, Shell, or similar languages.
  • Preferred: ability to read and understand a Java codebase.

Benefits

  • Base salary range of CAD 60,600 to CAD 75,800.
  • Annual bonuses for eligible employees.
  • Multiple health insurance options.
  • Flexible vacation time.
  • Retirement savings program with company contribution.
  • Equity in a publicly traded company.
  • Monthly stipend to support the remote work model.
  • Annual development dollars for professional growth.
  • Family-forming benefits and up to 20 weeks of parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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