Manager, Client Success (Bilingual, French/English)

2 months, 1 week ago
Full-time
Senior
Customer and Technical Support
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-250
Founded 2015
$74M raised

Description

  • Drive performance for a major revenue segment by balancing growth, margin, partner success, and satisfaction.
  • Lead, coach, and develop a team of individual contributors into confident, independent client advisors.
  • Provide real-time coaching by shadowing partner calls, joining meetings, and supporting complex renewal cycles.
  • Represent Maple in strategic partner meetings and high-stakes escalations in both English and French.
  • Execute and improve team workflows that affect partner experience, operational performance, and revenue.
  • Gather partner and patient feedback to inform team decisions and Business Development strategy.
  • Support cross-functional work with Marketing, Data, Finance, and Operations and translate decisions back to the team.
  • Serve as a trusted escalation point for complex partner issues and portfolio alignment.

Requirements

  • 5+ years of enterprise account management experience with a track record of meeting or exceeding revenue targets.
  • 2+ years of people leadership experience on a Sales or Client Success team.
  • Experience coaching and developing early-career talent into confident, independent operators.
  • Experience navigating long, complex client cycles and non-standard renewals.
  • Proven ability to lead cross-functional initiatives end-to-end, especially with data and operations teams.
  • Professional fluency in both French and English.
  • High comfort with ambiguity and shifting priorities, with a hands-on and structured approach.
  • Alignment with Maple's values.
  • Preferred experience in SaaS, health benefits, digital health, healthcare, insurance, or other client-centric tech environments.
  • Hands-on experience with Salesforce, Looker, or similar tools.

Benefits

  • $105,000 - $120,000 base salary plus variable pay.
  • 4 weeks of vacation.
  • Remote within Canada or hybrid for Toronto-based candidates.
  • 24/7 access to Maple care for you and your family from day one, including general practitioners, pediatrics, and mental health therapy.
  • Comprehensive medical, dental, and life insurance.
  • Health spending account for eligible health-related expenses.
  • Annual flex benefits budget for professional development, wellness, or retirement savings.
  • 10 dedicated health days.
  • Destination days allowing work from eligible countries for up to five days per year.
  • Group retirement savings plan.

Interested in this position?

Apply directly on the company website

Apply Now

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