Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services

Health Care

51-250 (180)

Founded 2015

$74M raised

4 open positions

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Manager, Client Success (Bilingual, French/English)

2 weeks, 3 days ago

Canada

Full-time

Senior

Customer Success Manager

Customer and Technical Support

Looker Salesforce

Apply Now

Maple

Health Care Providers & Services

51-250

Founded 2015

$74M raised

View All Jobs 4

Description

Drive performance for a major revenue segment by balancing growth, margin, partner success, and satisfaction.
Lead, coach, and develop a team of individual contributors into confident, independent client advisors.
Provide real-time coaching by shadowing partner calls, joining meetings, and supporting complex renewal cycles.
Represent Maple in strategic partner meetings and high-stakes escalations in both English and French.
Execute and improve team workflows that affect partner experience, operational performance, and revenue.
Gather partner and patient feedback to inform team decisions and Business Development strategy.
Support cross-functional work with Marketing, Data, Finance, and Operations and translate decisions back to the team.
Serve as a trusted escalation point for complex partner issues and portfolio alignment.

Requirements

5+ years of enterprise account management experience with a track record of meeting or exceeding revenue targets.
2+ years of people leadership experience on a Sales or Client Success team.
Experience coaching and developing early-career talent into confident, independent operators.
Experience navigating long, complex client cycles and non-standard renewals.
Proven ability to lead cross-functional initiatives end-to-end, especially with data and operations teams.
Professional fluency in both French and English.
High comfort with ambiguity and shifting priorities, with a hands-on and structured approach.
Alignment with Maple's values.
Preferred experience in SaaS, health benefits, digital health, healthcare, insurance, or other client-centric tech environments.
Hands-on experience with Salesforce, Looker, or similar tools.

Benefits

$105,000 - $120,000 base salary plus variable pay.
4 weeks of vacation.
Remote within Canada or hybrid for Toronto-based candidates.
24/7 access to Maple care for you and your family from day one, including general practitioners, pediatrics, and mental health therapy.
Comprehensive medical, dental, and life insurance.
Health spending account for eligible health-related expenses.
Annual flex benefits budget for professional development, wellness, or retirement savings.
10 dedicated health days.
Destination days allowing work from eligible countries for up to five days per year.
Group retirement savings plan.

Interested in this position?

Apply directly on the company website

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