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Customer Success Manager, AI Agents

3 weeks, 3 days ago
Serbia, Mexico, Argentina, Brazil, Colombia, Costa Rica, India, Vietnam, Poland, Romania, Malaysia, Philippines, South Africa
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM JIRA Linear Twilio
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Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 312

Description

  • Own a portfolio of live customer accounts, tracking status, issues, satisfaction, and unresolved items.
  • Drive proactive follow-ups, customer updates, escalations, and promised callbacks through resolution.
  • Onboard customers by configuring call forwarding, workflows, prompts, notifications, and supported integrations.
  • Test customer setups end to end using real records before confirming they are operational.
  • Manage customer relationships through regular calls, check-ins, escalations, and retention efforts.
  • Identify churn risks, manage past-due invoices, and close expansion opportunities.
  • Determine whether issues are configuration problems or product bugs, then manage engineering handoffs through closure.
  • Document recurring fixes and customer workflows for reuse by teammates or AI systems.
  • Identify repetitive back-office processes and propose opportunities for future automation.

Requirements

  • 2+ years of B2B Customer Success, Account Management, or Technical Support experience owning named accounts.
  • Hands-on experience configuring software such as automations, IVR, phone trees, CRMs, or no-code tools.
  • Technical fluency, including the ability to read API documentation, understand webhooks, and learn new tools independently.
  • Daily experience communicating with clients by phone, not exclusively by email.
  • Experience carrying retention, renewal, or upsell targets.
  • Clear, confident spoken English for live calls with U.S. business owners and clinic staff.
  • High-level written English for managing customer communication autonomously.
  • Availability for live calls during U.S. business hours.
  • Telephony experience with tools such as VoIP, Twilio, Dialpad, or RingCentral is preferred.
  • Healthcare, EHR, RCM, startup, project-management, payments, collaboration, or AI automation experience is preferred.

Benefits

  • Fully remote work environment.
  • Flexible hours aligned with U.S. client working hours.
  • Opportunities to work directly with AI agents and back-office automation.
  • Location priority for the Philippines, with hiring consideration across multiple international regions.

Interested in this position?

Apply directly on the company website

Apply Now

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