RemoteLeaf Logo
Log in Sign up

Customer Success Manager

1 hour, 29 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Bluesight

Bluesight

Bluesight is a Medication Intelligence™ company that provides RFID-enabled solutions for hospital pharmacies to optimize medication management and prevent drug diversion.

Pharmaceuticals
51-250
Founded 2011
$37M raised
View All Jobs 9

Description

  • Build trusted relationships with healthcare executives and key customer stakeholders.
  • Lead executive business reviews and communicate customer value, ROI, and outcomes.
  • Develop customer success plans aligned with organizational goals and use cases.
  • Serve as the primary advisor on Bluesight’s product suite, best practices, and support resources.
  • Analyze customer gaps, health scores, NPS feedback, adoption, and other key metrics.
  • Drive issue escalations and coordinate risk mitigation through successful resolution.
  • Partner with Renewals Specialists to secure renewals, identify risks, and achieve renewal targets.
  • Identify and facilitate expansion opportunities while supporting annual growth targets.
  • Acquire and maintain customer references.
  • Adjust service approaches according to customer segmentation and delivery playbooks.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role at a high-growth SaaS company.
  • 3+ years of B2B healthcare experience in Account Management or Customer Success preferred.
  • Experience managing a large customer portfolio with SaaS contracts exceeding $100,000 preferred.
  • Strong consultative customer service skills and a track record of achieving performance metrics.
  • Clear, energetic communication skills effective with executive and end-user audiences.
  • Self-starter with demonstrated initiative and success in fast-paced, high-pressure environments.
  • Ability to work cross-functionally and manage customer risks, outcomes, and relationships.
  • Must be located in the continental United States.

Benefits

  • Competitive salary.
  • Unlimited vacation days.
  • Generous insurance coverage.
  • 401(k) program with company match.
  • Collaborative, innovation-focused culture with opportunities for growth and initiative.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wing Assistant

Customer Success Manager, AI Agents

Wing Assistant 51-250 Professional Services

Central is hiring a remote Customer Success/Account Manager to own onboarding, adoption, retention, and expansion for small-business customers using its AI communications and back-office automation platform.

Philippines Colombia Costa Rica South Africa Vietnam Poland Romania Serbia India Mexico Malaysia Argentina Brazil Full-time Junior Customer Success Manager
CRM JIRA Linear Twilio
1 hour, 29 minutes ago
Wing Assistant

Customer Success Manager — AI Agents

Wing Assistant 51-250 Professional Services

Central is hiring an Implementation & Customer Success Manager to onboard and support businesses using its AI-powered call-handling platform, ensuring successful launches and reliable ongoing operations.

United States Full-time Mid Level Customer Success Manager Implementation Consultant
JIRA Linear Twilio
1 hour, 29 minutes ago
Wing Assistant

Customer Success Manager, AI Agents

Wing Assistant 51-250 Professional Services

Central is hiring a technically capable Customer Success or Account Manager to own onboarding, adoption, retention, and expansion for customers using its AI-powered communications and back-office automation platform.

Philippines Colombia Costa Rica South Africa Vietnam Poland Romania Serbia India Mexico Malaysia Argentina Brazil Full-time Junior Customer Success Manager
CRM JIRA Linear Twilio
1 hour, 29 minutes ago
Counterpart Health

CPH - Provider Engagement

Counterpart Health 51-200 hospital & health care

Counterpart Health is seeking a Senior Provider Success Manager in New Jersey to advise primary care organizations, drive adoption of Counterpart Assistant, improve value-based care performance, and strengthen long-term provider partnerships.

United States Full-time Senior Customer Success Manager
$146k-$170k
1 hour, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers