Customer Success Manager

1 month ago
Full-time
Mid Level
Customer and Technical Support
Bluesight

Bluesight

Bluesight is a Medication Intelligence™ company that provides RFID-enabled solutions for hospital pharmacies to optimize medication management and prevent drug diversion.

Pharmaceuticals
51-250
Founded 2011
$37M raised

Description

  • Build trusted relationships with healthcare executives and key customer stakeholders.
  • Lead executive business reviews and communicate customer value, ROI, and outcomes.
  • Develop customer success plans aligned with organizational goals and use cases.
  • Serve as the primary advisor on Bluesight’s product suite, best practices, and support resources.
  • Analyze customer gaps, health scores, NPS feedback, adoption, and other key metrics.
  • Drive issue escalations and coordinate risk mitigation through successful resolution.
  • Partner with Renewals Specialists to secure renewals, identify risks, and achieve renewal targets.
  • Identify and facilitate expansion opportunities while supporting annual growth targets.
  • Acquire and maintain customer references.
  • Adjust service approaches according to customer segmentation and delivery playbooks.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role at a high-growth SaaS company.
  • 3+ years of B2B healthcare experience in Account Management or Customer Success preferred.
  • Experience managing a large customer portfolio with SaaS contracts exceeding $100,000 preferred.
  • Strong consultative customer service skills and a track record of achieving performance metrics.
  • Clear, energetic communication skills effective with executive and end-user audiences.
  • Self-starter with demonstrated initiative and success in fast-paced, high-pressure environments.
  • Ability to work cross-functionally and manage customer risks, outcomes, and relationships.
  • Must be located in the continental United States.

Benefits

  • Competitive salary.
  • Unlimited vacation days.
  • Generous insurance coverage.
  • 401(k) program with company match.
  • Collaborative, innovation-focused culture with opportunities for growth and initiative.

Interested in this position?

Apply directly on the company website

Apply Now

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