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Customer Success Manager — AI Agents

1 hour, 29 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Artificial Intelligence and Machine Learning
JIRA Linear Twilio
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 425

Description

  • Set up call forwarding, build call flows, and test customer deployments end to end.
  • Configure flow builders, prompt builders, transfer settings, and notification rules.
  • Set up and manage integrations with athenahealth, Brightree, Availity, and other systems.
  • Conduct daily customer calls for onboarding, check-ins, escalations, and proactive support.
  • Triage technical issues to engineering, verify fixes, and communicate updates to customers.
  • Identify churn risks, intervene to protect revenue, and address past-due invoices.
  • Document recurring fixes and create processes that support customer self-service.
  • Maintain regular client communication and identify opportunities for account expansion.

Requirements

  • 3+ years of experience in implementation, onboarding, technical account management, or B2B software customer success.
  • Experience configuring customer software through workflow or automation builders.
  • Comfort interacting with customers daily by phone, beyond email-based support.
  • Hands-on experience with telephony systems such as VoIP or Twilio, or healthcare systems such as EHRs or PMS platforms.
  • Availability to work 9:00 a.m.–5:00 p.m. US Eastern time regardless of location.
  • Strong written English skills for independently managing customer emails.
  • Experience in healthcare front-office, practice management, or revenue cycle operations preferred.
  • Startup experience at a company with fewer than 50 employees preferred.
  • Familiarity with Linear, Jira, Stripe, and Slack Connect preferred.
  • Experience upselling existing accounts and adapting to product changes preferred.

Benefits

  • Remote work flexibility from anywhere.
  • Professional development, onboarding support, and continuous training.
  • Competitive compensation with performance-based growth potential.
  • Collaborative environment focused on innovation and proactive problem-solving.
  • Opportunity to work with AI technology in a fast-paced environment.

Interested in this position?

Apply directly on the company website

Apply Now

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