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Customer Success Manager, AI Agents

1 hour, 29 minutes ago
Serbia, Mexico, Argentina, Brazil, Colombia, Costa Rica, India, Vietnam, Poland, Romania, Malaysia, Philippines, South Africa
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM JIRA Linear Twilio
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Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 425

Description

  • Own a portfolio of live customer accounts, including status, issues, open items, and satisfaction.
  • Run proactive follow-ups on open items, escalations, callbacks, renewals, and expansion opportunities.
  • Onboard customers by configuring call forwarding, workflows, supported integrations, and end-to-end tests.
  • Configure call flows, prompts, transfer rules, SMS settings, notifications, and other product features.
  • Conduct customer calls for onboarding, check-ins, escalations, and retention efforts.
  • Manage engineering handoffs while retaining ownership of customer communication, timelines, and resolution.
  • Identify churn risks, address overdue invoices, and close upsell opportunities.
  • Document recurring fixes and propose opportunities to automate repetitive back-office processes.
  • Provide daily written progress updates and ensure open items are resolved or updated the same day.

Requirements

  • 2+ years of experience in B2B Customer Success, Account Management, or Technical Support owning named accounts.
  • Hands-on experience configuring software such as automations, IVR systems, phone trees, CRMs, or no-code tools.
  • Technical fluency with API documentation, webhooks, and learning new tools independently.
  • Experience communicating with clients by phone on a daily basis.
  • Experience carrying retention, renewal, or upsell targets.
  • Clear, confident spoken English for live calls with US business owners and clinic staff.
  • High-level written English for managing customer communications independently.
  • Availability for live calls during US business hours.
  • Telephony experience with tools such as VoIP, Twilio, Dialpad, or RingCentral (preferred).
  • Healthcare, EHR, practice management, startup, Linear, Jira, Stripe, Slack Connect, or AI automation experience (preferred).

Benefits

  • Fully remote work environment.
  • Flexible hours aligned with US client working hours.
  • Opportunity to work with AI products and help shape back-office automation.
  • High ownership and exposure to a rapidly evolving startup environment.

Interested in this position?

Apply directly on the company website

Apply Now

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