RemoteLeaf Logo
Log in Sign up

Customer Success Manager (UK)

1 week, 4 days ago
United Kingdom
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
M-Files

M-Files

M-Files is a global leader in information management, providing an innovative metadata-driven document management platform that improves productivity, efficiency, and compliance for businesses worldwide.

Professional Services
251-1K
Founded 2002
$162M raised
View All Jobs 5

Description

  • Own and grow a portfolio of mid-market customers to support long-term success, retention, and expansion.
  • Build and maintain trusted relationships with executive sponsors and key decision-makers.
  • Align M-Files solutions to customer business objectives and success metrics to drive value realization.
  • Lead strategic account planning, including success plans, executive business reviews, and long-term roadmaps.
  • Proactively identify risks, manage escalations, and mitigate churn through early intervention.
  • Identify and drive upsell and cross-sell opportunities in partnership with Sales.
  • Partner with Professional Services during onboarding and key milestones to support implementation and adoption.
  • Act as a senior escalation point and advocate across Product, Support, Sales, and Services.
  • Collect customer feedback and insights to influence product direction and service improvements.
  • Support Customer Success best practices and mentor team members where appropriate.

Requirements

  • Minimum 3-5 years of proven experience in Customer Success Management or Account Management.
  • Hands-on experience working in a SaaS environment.
  • Demonstrated success managing long-term customer relationships and driving renewals, upsell, and cross-sell.
  • Proven ability to operate as a trusted advisor to senior stakeholders and executive sponsors.
  • Strong proactive, analytical, and strategic approach to managing a portfolio of customer accounts.
  • Ability to independently lead Executive Business Reviews, facilitate strategic alignment sessions, and manage escalations.
  • Strong commercial mindset with the ability to identify expansion opportunities and manage risk.
  • Excellent communication, negotiation, and relationship-building skills.
  • Experience with IT system implementations and enterprise software solutions is a plus.
  • Fluency in English (spoken and written) is required; fluency in German or French is an advantage.
  • Must be based in the United Kingdom, as the role is fully remote within the UK and relocation is not offered.
  • Comfortable working independently in a remote role.

Benefits

  • Fully remote-first work environment within the UK.
  • Competitive compensation and benefits package.
  • Flexible work/life balance.
  • Opportunity to work for a fast-growing global SaaS company with Finnish roots.
  • Chance to work with advanced, AI-driven technology and have tangible impact on customer outcomes.
  • Collaborative, international culture that values learning and development.
  • Inclusive and dynamic team environment with both virtual and in-person collaboration.
  • Opportunity to contribute to the company’s global growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Klaviyo

Renewal Specialist

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Renewal Specialist to manage and drive timely customer renewals for its Commercial/SMB business while helping retain customers and support expansion across cross-functional teams.

Ireland Full-time Junior Account Manager Customer Success Manager
$73k-$110k
CRM Salesforce
6 hours, 37 minutes ago
MariaDB.org

Associate Customer Success Manager

MariaDB.org 11-50 Internet Software & Services

MariaDB is hiring an Associate Customer Success Manager to manage a portfolio of customers and drive onboarding, adoption, retention, and growth for MariaDB database solutions.

United States Full-time Junior Customer Success Manager
$60k-$70k
MariaDB
6 hours, 52 minutes ago
6sense

Principal Customer Success Manager, Strategic

6sense 1K-5K IT Services

6sense is hiring a Principal Customer Success Manager - Strategic in San Francisco, CA to lead strategic enterprise customer relationships, drive adoption and ROI, and support renewals, growth, and product feedback across global accounts.

United States Full-time Senior Customer Success Manager
$159k-$230k
Digital Marketing
6 hours, 52 minutes ago
Klaviyo

Customer Success Manager

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Customer Success Manager to support a portfolio of customers using its platform, helping them achieve business goals and grow through strategic guidance and proactive account management.

United States Full-time Junior Customer Success Manager
$72k-$108k
CRM Email Marketing Salesforce
6 hours, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers