Senior Global Account Consultant

16 minutes ago
Full-time
Senior
Project and Program Management
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Partner with Customer Success Managers on all international aspects of service delivery for workforce mental health customers.
  • Serve as the subject matter expert on international service delivery and resolve customer inquiries.
  • Lead discussions on international agenda items during Quarterly Business Reviews and Annual Business Reviews.
  • Deliver international awareness sessions and coordinate local-language sessions to drive member engagement.
  • Monitor international account risk and help develop and implement mitigation strategies.
  • Liaise with internal teams and the global provider network to coordinate core services, training, and critical incident support.
  • Maintain accurate and up-to-date customer records in internal systems.

Requirements

  • 5+ years of customer relationship management experience.
  • 3+ years of experience in an Employee Assistance Program (EAP) setting.
  • Direct experience in a global or international role.
  • Excellent verbal and written communication skills.
  • Strong project management and cross-functional collaboration skills.
  • Ability to prioritize and multitask across multiple customers.
  • Excellent negotiation and creative problem-solving abilities.
  • Bachelor's degree in Business or a related field, or equivalent practical experience.
  • A strong passion for mental health and a customer-centric mindset.
  • Ability to thrive in a fast-paced, ambiguous environment and effectively manage change.
  • Excellent computer literacy.
  • Must be physically located in the United Kingdom and able to work fully remotely.

Interested in this position?

Apply directly on the company website

Apply Now

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