Customer Marketing Manager

49 minutes ago
Full-time
Mid Level
Marketing and Growth
Loop Returns

Loop Returns

Loop Returns is a return management platform that revolutionizes the post-purchase experience, saving time and money for ecommerce brands while driving customer loyalty.

Internet Software & Services
51-250
Founded 2017
$125M raised

Description

  • Create customer marketing campaigns that communicate ROI, increase feature adoption, and educate merchants on best practices.
  • Work cross-functionally with Account Management, Merchant Success, Marketing, and RevOps to align on audiences, messaging, and automation.
  • Develop content and execute campaigns across email, landing pages, direct mail, advertising, webinars, and workshops.
  • Support in-person customer events by building attendee lists, driving RSVPs, and running follow-up campaigns.
  • Design marketing programs that enhance the customer journey, including recognition and milestone celebrations.
  • Define, track, and report on campaign results, net dollar retention, and renewal rate impact.
  • Share campaign insights and performance learnings across the business.

Requirements

  • 3+ years of marketing experience at a B2B SaaS startup.
  • At least 2 years of experience in a customer marketing role.
  • Deep experience with email marketing and list segmentation.
  • Experience using marketing automation tools such as HubSpot and Pendo.
  • Ability to manage multiple projects in a fast-paced environment with shifting priorities.
  • Strong communication skills across in-person and virtual settings.
  • Strong attention to detail and highly organized work habits.
  • Comfort using AI tools in day-to-day marketing work.
  • Preferred experience with Shopify, ecommerce, or the post-purchase ecosystem.
  • Must be located in the United States.

Benefits

  • Base salary of $90,000 to $120,000 per year.
  • Medical, dental, and vision insurance.
  • Flexible PTO plus company holidays.
  • Sick and safe leave.
  • Parental leave.
  • 401(k) retirement plan.
  • Monthly wellness benefit.
  • Home workstation benefit.
  • Phone and internet benefit.
  • Equity compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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