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Customer Support Representative

1 month ago
Canada
Full-time
Junior
Customer Support
Customer and Technical Support
JIRA Salesforce
Apply Now
Lone Wolf Technologies

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services
251-1K
Founded 1989
View All Jobs 15

Description

  • Provide technical support and troubleshooting for Broker customers using Lone Wolf's Back Office product.
  • Handle customer cases primarily through email, with phone and chat support as secondary channels.
  • Log all support interactions and customer issues in the ticketing system.
  • Monitor, prioritize, and manage personal case workload and backlog.
  • Collaborate with peers to troubleshoot issues and share product knowledge.
  • Diagnose, test, and resolve customer software challenges using product knowledge and interpersonal skills.
  • Answer customer questions with strong email and telephone etiquette.
  • Support broker accounts and account-level needs using knowledge of Lone Wolf Foundation.
  • Submit Jira tickets for bugs or product issues and track them through resolution.
  • Facilitate conflict resolution, escalate issues appropriately, and identify opportunities to improve the product and customer experience.

Requirements

  • 2-3 years of experience using or supporting Back Office is a plus.
  • 2-3 years of customer support experience preferred.
  • Accounting knowledge is ideal.
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred.
  • Knowledge of Remote Desktop is an asset.
  • Chat support experience is a plus.
  • Knowledge of Lone Wolf Foundation is a plus.
  • Proficiency with Microsoft Office Suite or related software.

Interested in this position?

Apply directly on the company website

Apply Now

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