Patient & Administrative Support

2 hours, 3 minutes ago
Part-time
Entry Level
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Answer patient calls and communicate via phone, email, and text.
  • Resolve general patient questions, route complex issues, and complete follow-ups.
  • Schedule, reschedule, and coordinate appointments while maintaining accurate calendars.
  • Support patient intake and collect required information.
  • Assist with billing, invoicing, spreadsheets, and general administrative projects.
  • Maintain accurate patient and administrative records.
  • Monitor messages, track outstanding requests, and ensure timely resolution.
  • Escalate matters requiring clinical or senior-level input.

Requirements

  • Previous experience in customer service, administration, reception, or a similar role.
  • Strong verbal and written English communication skills.
  • Confidence handling patient phone calls and taking ownership of conversations.
  • Strong organization, time management, and attention to detail.
  • Basic proficiency with Excel or Google Sheets.
  • Ability to work independently in a remote environment.
  • Warm, personable, proactive, reliable, and comfortable managing multiple tasks.
  • Previous healthcare, medical office, or patient-facing experience preferred.
  • Experience with scheduling, billing, invoicing, CRM, EHR, or practice-management software preferred.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No time tracker.

Interested in this position?

Apply directly on the company website

Apply Now

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