Field Support Representative (Customer Service) - Toledo, OH

2 hours, 47 minutes ago
Full-time
Mid Level
Customer and Technical Support
Sidecar Health

Sidecar Health

Sidecar Health is revolutionizing the health insurance industry by offering transparent and affordable health insurance for individuals, with the freedom to choose any doctor. Their modern approach eliminates networks, referrals, and games, providing u...

Insurance
51-250
Founded 2018
$163M raised

Description

  • Visit client worksites across Ohio and help members navigate Sidecar Health plans.
  • Provide in-person support after enrollment and during escalated member needs.
  • Partner with Account Management to build relationships with client contacts and HR departments.
  • Answer member calls, web chats, and emails.
  • Deliver timely, positive customer service and resolve member issues.
  • Build rapport with members and understand their needs.
  • Educate members on Sidecar Health best practices and benefits.
  • Collaborate with Account Management, Claims, and Provider teams.

Requirements

  • Must reside in Toledo or Columbus, Ohio.
  • Reliable personal transportation and ability to travel up to 30% across Ohio; travel expenses are reimbursed.
  • Reliable, accountable, and able to communicate effectively while working independently.
  • Strong problem-solving skills and a proactive approach to resolving complaints and challenges.
  • Empathy and relationship-building skills.
  • Flexible and open schedule availability to support members in the field.
  • Bilingual abilities preferred.
  • Healthcare or insurance experience preferred.

Benefits

  • Salary of $47,000–$55,000 with an equity package.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) retirement plan.
  • Paid vacation and company holidays.
  • Professional development and cross-functional collaboration opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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