Customer Service Representative (Spanish/English)

2 hours, 31 minutes ago
Full-time
Entry Level
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Handle back-office tickets and provide 24/7 online inquiry and email support.
  • Respond to customer questions, requests, advice, and suggestions through email and online tools.
  • Support other business units with customer liaison and documentation of customer requests and guidance.
  • Handle customer complaints, special cases, and ad hoc tasks.
  • Provide accurate feedback and maintain documentation to support service improvements.

Requirements

  • College degree or above.
  • Native Spanish, advanced English, and proficiency in one additional language preferred.
  • Previous customer service experience is not required; financial industry experience is beneficial.
  • Strong communication, problem-solving, and customer advocacy skills.
  • High honesty, integrity, responsibility, proactivity, and attention to detail.
  • Ability to work under pressure, collaborate effectively, and exceed expectations.
  • Willingness to work different shifts, including 24/7 support coverage.
  • Passion for customer service and the cryptocurrency industry.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement, depending on business needs.
  • Career growth and continuous learning opportunities.
  • Autonomy in a fast-paced, innovative work environment.
  • Opportunity to collaborate with global, world-class talent.

Interested in this position?

Apply directly on the company website

Apply Now

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