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Senior Account Manager, SaaS

1 month ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Loadsmart

Loadsmart

Loadsmart is a logistics solutions provider automating freight transportation with innovative technology to move more efficiently.

Air Freight & Logistics
251-1K
$346M raised
View All Jobs 12

Description

  • Own full-cycle post-sales account management, including onboarding, enablement, adoption, product demonstrations, and renewals.
  • Identify, prioritize, and close upsell and cross-sell opportunities across new and existing accounts.
  • Negotiate contract terms on SaaS renewals.
  • Build account plans that connect customer priorities, benchmarking, and ROI to revenue growth goals.
  • Run regular check-ins, QBRs/EBRs, and executive touchpoints to review adoption, success metrics, and action plans.
  • Build trusted relationships across customer organizations, from end users to senior executives and economic buyers.
  • Track customer growth plans, technology strategy, competitive landscape, and relevant public and industry information.
  • Surface customer needs, risks, and opportunities, and partner cross-functionally to resolve issues across billing, support, product, and other teams.
  • Gather customer feedback through structured interviews and surveys.
  • Deepen product expertise and act as a subject matter expert.

Requirements

  • 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products.
  • 3+ years of experience working within SaaS.
  • Proven track record in a customer-facing role.
  • Excellent English language skills.
  • Strong written and verbal communication skills.
  • Customer-oriented mindset with genuine interest in customer needs and business goals.
  • Strong problem-solving ability to deliver technical solutions that drive satisfaction and business results.
  • Interpersonal intelligence to ask difficult questions and read between the lines.
  • Ability to influence decision-making within customers’ internal organizations.
  • Data analysis skills with a focus on generating insights.
  • Results-oriented approach with persistence through obstacles.
  • High technical aptitude and overall understanding of technology.
  • Experience with CRM tools, preferably Salesforce, is a plus.
  • Must be currently authorized to work in the United States on a full-time basis; no visa sponsorship provided.

Benefits

  • Competitive base salary.
  • Extremely competitive equity package.
  • Unlimited PTO and sick days.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) match.

Interested in this position?

Apply directly on the company website

Apply Now

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