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Renewals Specialist

2 weeks, 3 days ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
OpenSesame

OpenSesame

OpenSesame provides online training courses for businesses and employees. They offer thousands of eLearning courses from top publishers to help develop productive and admired workforces. Their services include mapping courses to core competencies, sync...

Diversified Consumer Services
51-250
Founded 2011
$10M raised
View All Jobs 3

Description

  • Manage the full renewal and upsell lifecycle for SMB, mid-market, and enterprise customers.
  • Develop pricing strategies, proposals, quotes, Sales Orders, and RFP responses.
  • Lead renewal negotiations with customers and Procurement teams.
  • Partner with Customer Success Managers to demonstrate customer value and identify expansion opportunities.
  • Monitor usage metrics, diagnose renewal risks, and resolve roadblocks to ensure timely renewals.
  • Manage the renewals pipeline and maintain accurate forecasts in Salesforce.
  • Maintain daily records of customer activities, opportunities, and forecasts.
  • Build cross-functional partnerships to streamline renewal and contract processes.

Requirements

  • Experience in Procurement, Vendor Management, Account Management, Sales, or a related field.
  • Proven negotiation and customer relationship management experience.
  • Track record of building systems, driving cross-functional alignment, and creating impact at scale.
  • Ability to manage renewals, identify risks, and uncover upsell opportunities.
  • Experience using Salesforce and CPQ systems, preferably CPQ/SFDC.
  • Strong ability to communicate customer value and business outcomes.
  • Ability to manage SMB, mid-market, and enterprise accounts.
  • Self-starter with a demonstrated history of delivering strong results.
  • Willingness to travel up to 15 days per year within the US.

Benefits

  • Base salary of $100,000 USD.
  • Remote-first work environment with several all-company in-person meetings each year.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible paid time off and volunteer time off.
  • 401(k) matching and incentive stock options.
  • Employee Resource Groups.
  • Professional development program with dedicated annual learning and growth time.

Interested in this position?

Apply directly on the company website

Apply Now

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